News & Updates

All the latest news and updates about Intercom – the product, the company and the people

Published Jan 31, 2019 1 min

Optimize with Operator: Work smarter with automation and bots

Optimize with Operator: Work smarter with automation and bots

Published Jan 9, 2019 1 min

Announcing The Modern Guide to Live Chat for Marketing

Published Jan 2, 2019 7 min

What we shipped: 2018 year in review

Published Dec 19, 2018 10 min

2018 on Inside Intercom

Published Dec 7, 2018 2 min

Karen Peacock on growing Intercom from 350 to 600 people

Karen Peacock on growing Intercom from 350 to 600 people

Published Dec 5, 2018 13 min

Building for everyone: How we made the Intercom Messenger accessible

Messenger Accessibility

Published Dec 4, 2018 1 min

Seamlessly sync deals, leads and conversations with the new Pipedrive app for Intercom

Seamlessly sync deals, leads and conversations with the new Pipedrive app for Intercom

Published Dec 4, 2018 5 min

What we shipped: 5 new features to help build a differentiated customer experience

What we shipped: 5 new features to help build a differentiated customer experience

Published Nov 22, 2018 1 min

What exactly is a Custom Bot?

What exactly is a Custom Bot?

Published Nov 5, 2018 6 min

What we shipped: 7 new features to deliver personalized experiences at scale