The Ticket

AI-first CX leaders share strategies for shaping customer experience and navigating the ever-evolving tech landscape.

Filter by:

Podcast Newsletter

Published Jun 13, 2024 15 min

The Ticket: Unlocking customer service’s strategic potential with AI

The Ticket podcast with Bobby Stapleton and Anthony Lopez

Published Jun 13, 2024 3 min

You control your customer experience, not AI

Published Jun 6, 2024 36 min

The Ticket: Shep Hyken on getting ahead of the competition with exceptional CX

Declan Ivory interviews Shep Hyken on The Ticket podcast

Published May 24, 2024 30 min

The Ticket: Evolving your support org to thrive in the AI era

Ruth O'Brien and Declan Ivory The Ticket Podcast

Published May 16, 2024 16 min

The Ticket: Mapping out the first 90 days with AI-first Customer Service

Intercom's Senior Director of Human Support Bobby Stapleton and Director of Customer Support Operations Anthony Lopez

Published May 14, 2024 4 min

Ready to transform your career, customer support leaders?

Published May 1, 2024 21 min

The Ticket: Exploring customer service career paths in the age of AI

Blog hero image for Intercom's The Ticket podcast

Published Apr 25, 2024 25 min

The Ticket: Unpacking the impact of AI on CX with PartnerHero’s Mercer Smith

The Ticket Podcast: Unpacking the impact of AI on CX with PartnerHero's Mercer Smith

Published Apr 18, 2024 20 min

The Ticket: Moment of truth – Intercom’s AI Copilot in practice

The Ticket: Declan Ivory and Bobby Stapleton

Published Apr 11, 2024 10 min

The Ticket: How AI Copilot changes the game for support teams

The Ticket blog hero