Strategies for providing next-generation service for today’s customers
Customer Service 4 min read
In our latest “Response Time” interview, we ask Steve Tondé, Support Desk Manager at PayShepherd, what movie robot they would choose as their AI sidekick, what celebrity would be great at their job, and more.
Customer Service 21 min watch
Discover how AI is transforming the day-to-day work of support agents and creating entirely new roles and career paths for them to explore.
AI & Automation 4 min read
There is an understandable level of anxiety among support teams about the impact AI is going to have on staffing levels in the customer service industry – but we’re already seeing the real-world benefits for support reps.
Customer Service 16 min watch
Check out the full Fin AI Copilot announcement video – learn all about the intelligent assistant for your support team, and the future of AI-first Customer Service.
AI & Automation 10 min watch
Intercom’s Senior Director of Automated and Proactive Support, Ruth O’Brien, and Senior Product Marketing Manager, Olivia Singarella, dive into what Fin AI Copilot is and why every support team needs it.
Customer Service 1 min watch
Learn how we’re evolving our entire customer service platform to make things easier for your customers, agents, and support managers.
Customer Service 3 min read
In our latest “Response Time” interview, we ask Lucía Achigar, Support Team Lead at Bunker DB, about the most valuable thing that working in customer service has taught them, which movie robot they’d choose as their AI sidekick, and more.
Customer Service 20 min watch
CX expert Stacy Sherman dives into the nuts and bolts of designing a standout customer experience to help you get – and keep – customers.
Customer Service 4 min read
From global webinars to in-person events in Paris, New York, and London, we’ve had a blast unpacking the data and insights from our 2024 Customer Service Trends Report and getting our speakers’ and audiences’ takes on what’s happening in the customer service space.