Intercom is now a Shopify Plus Technology Partner

We’re excited to announce that Intercom is now a certified Shopify Plus Partner on the Technology Track.

The Shopify Partner Program Technology Track supports the largest Shopify merchants by helping them find the apps and solutions they need to build and scale their business. The program is available specifically for Shopify Partners who provide a level of product quality, service, performance, privacy, and support that meets the advanced requirements of Shopify Plus merchants.

As a Technology Partner, Shopify has recognized Intercom as a provider trusted to help high-growth ecommerce brands scale.

“The Shopify Partner Program Technology Track is designed to meet the advanced requirements of the world’s fastest growing brands. We’re happy to welcome Intercom to the program, bringing their insight and experience in Customer Support to the Plus merchant community.” — Jeff Kennedy, Head of Product Partnerships, Shopify

What this means for merchants

For Shopify Plus merchants, this certification means that our integration is vetted and optimized, and that our roadmap aligns with Shopify’s priorities. Over the past year, we’ve launched a series of enhancements to our Shopify integration to give merchants more control and speed in support, including:

• Data Connector templates so our AI Agent Fin can fully resolve requests from customers who want to get information about their Shopify order.
• Multi-store support for merchants to manage conversations from multiple storefronts in one inbox.
• Inbox order actions for merchants to take actions like editing shipping addresses, cancelling and refunding whole orders, deduplicating or creating duplicate orders based on existing ones, all without leaving the conversation.
• EU workspace support to ensure merchants stay aligned with EU data residency requirements.
• Updated data mapping and custom fields to keep Shopify order data and customer profiles fully in sync.

These updates make it faster and easier for merchants to resolve queries, personalize conversations, and drive loyalty, all from one platform.

What merchants are saying

We’re already seeing how our Shopify integration is helping merchants scale their support and deliver better customer experiences:

What’s next

Our team is continuing to invest in Shopify-specific capabilities. Here’s what we’re working on:

• Expanded Fin Tasks for complex order actions with new pre-built workflows.
• Enabling Model Context Protocol (MCP) support.
• Smarter product search powered by Shopify data.

These additions will help merchants resolve faster, personalize at scale, and stay ahead of rising customer expectations – particularly as we approach peak season.

Ready to scale your support?

If you’re a Shopify Plus merchant, learn more about how we can help you scale your support with Fin, the best performing AI Agent for ecommerce.