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      AI in the designer’s toolbox: Shaping the future with ChatGPT

      Liam Geraghty

      Audio Content Producer, Intercom

      Liam Geraghty
    • Editors picks

      • GPT is here to stay. Where will it take us?

      • Announcing Intercom’s new AI features

      • Intercom recognized with 3 TrustRadius ‘Best of’ awards

      • Our grand experiment with GPT and generative AI

      • Introducing Checklists: The fastest way to turn signups into superusers

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  • Support
    • Featured in Support

      Intercom AI features announcement hero

      Announcing Intercom’s new AI features

      Fergal Reid

      Director, Machine Learning, Intercom

      Fergal Reid
    • Editors picks

      • How do customers want to talk to businesses? Our new survey reveals what you need to know

      • Ready to scale your customer service offering? Ask these 3 questions first

      • Automated customer service: Support your customers more efficiently and effectively

      • Surfboard founder Natasha Ratanshi-Stein on riding the wave of planning software for support

      • 6 tips for creating a great customer service experience during the holidays

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  • Marketing
    • Featured in Marketing

      Webinar Retention Productboard Fullstory Intercom

      A modern primer for retaining customers: Strategies from Intercom, Productboard, and FullStory

      Mark Iafrate

      GTM Lead, Webinars & Partner Marketing, Intercom

      Mark Iafrate
    • Editors picks

      • Announcing our new guide ‘Unlocking Customer Engagement: Drive Action With In-Product Messaging’

      • Take customer engagement to a new level with our latest releases: A reinvented Messenger, Checklists, and more

      • Announcing our refreshed guide ‘The Onboarding Starter Kit’

      • Effective customer engagement is business critical – insights from Harvard Business Review Analytic Services

      • Customer retention strategies: 5 best practices & 6 strategies for low churn

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  • Sales
    • Featured in Sales

      What is Live Chat Hero Image

      Live chat examples and best practices for 2023

      Anna Murphy

      Former Editor, Intercom

      Anna Murphy
    • Editors picks

      • From first touch to qualified lead: How to use live chat for sales

      • 4 ways to accelerate sales using the Intercom integration with HubSpot

      • Webflow’s Maggie Hott on building a scalable sales team from the ground up

      • How to use Intercom to generate more leads and close bigger deals – faster

      • Sales technology: 3 trends you need to know

      • See all articles
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  • Scale by Intercom
    • Featured in Scale by Intercom

      Early-stage startup tech stack

      The 9 best tools for your early-stage startup tech stack

      Alan McGlinchey

      Startup Partnership Manager

      Alan McGlinchey
    • Editors picks

      • Effective customer engagement is business critical – insights from Harvard Business Review Analytic Services

      • Andrew Chen on how tech’s giants drive growth with network effects

      • Why customer engagement is the key to business growth in 2023 and beyond

      • Make the most of every customer interaction with the Engagement OS

      • Customer Support: Bridge the expectation gap in 2022

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  • Product & Design
    • Featured in Product & Design

      Intercom on Product: How ChatGPT changed everything

      Des Traynor

      Co-founder & Chief Strategy Officer, Intercom

      Des Traynor

      Fergal Reid

      Director, Machine Learning, Intercom

      Fergal Reid
    • Editors picks

      • Intercom’s product principles: Creating personal products by design

      • Reaccelerate: Finding new engines of growth in your business

      • Communication, collaboration, coordination: The 3 Cs guiding successful cross-functional teams

      • Intercom’s product principles: Shaping the solution to maximize customer value

      • Solving for complex onboarding: Paving a path to value for your customers

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  • Engineering
    • Featured in Engineering

      Shape the solution - Hero

      Intercom’s product principles: Shaping the solution to maximize customer value

      Levent Ali

      Group Engineering Manager, Intercom

      Levent Ali
    • Editors picks

      • Intercom’s product principles: How technical conservatism helps us scale faster and better

      • How our infrastructure scales alongside our customers

      • Managing high availability at Intercom

      • Is it time to update your engineering processes?

      • Engineering at Intercom: Highlights from my first two years

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  • News & Updates
    • Featured in News & Updates

      Intercom AI features announcement hero

      Announcing Intercom’s new AI features

      Fergal Reid

      Director, Machine Learning, Intercom

      Fergal Reid
    • Editors picks

      • Intercom recognized with 101 badges and awards in G2’s Winter Reports 2023

      • How do customers want to talk to businesses? Our new survey reveals what you need to know

      • Announcing our new guide ‘Unlocking Customer Engagement: Drive Action With In-Product Messaging’

      • A note from Eoghan McCabe

      • Announcing our refreshed guide ‘The Onboarding Starter Kit’

      • See all articles
    • Watch and listen

      • Listen to our podcasts

      • Watch our videos

  • Podcasts
    • Product & Design 58 min listen

      AI in the designer’s toolbox: Shaping the future with ChatGPT

    • News & Updates 40 min listen

      GPT is here to stay. Where will it take us?

    • Support 30 min listen

      Our grand experiment with GPT and generative AI

    • See all podcasts
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  • About Intercom

Sales

Fresh insights, tips and tactics for the modern-day salesperson

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  • Authors
What is Live Chat Hero Image
Marketing 20 min read

Live chat examples and best practices for 2023

Learn how your business can benefit from live chat, and how to use it in engaging, personal ways to fuel your sales, marketing, and support strategies.

Anna Murphy

Former Editor, Intercom

Anna Murphy

Latest

Sales 4 min read

Batting above your average: Optimizing your sales strategy for SaaS

Sales 26 min listen

Intercom’s Sanj Bhayro on creating the right foundation to help businesses scale

Sales 21 min listen

Stripe’s James Dyett on a customer-first approach to sales

Sales 16 min read

How to build, manage and scale a sales team – 12 strategies from the experts

Live chat for sales

Sales 6 min read

From first touch to qualified lead: How to use live chat for sales

The promise of live chat for sales is being able to connect faster with high quality leads. But how well does the live chat sales funnel actually work?

Anna Murphy

Former Editor, Intercom

Anna Murphy

Marketing 4 min read

4 ways to accelerate sales using the Intercom integration with HubSpot

Capture more leads and turn them into loyal customers through meaningful conversations with the Intercom integration with Hubspot.

Katherine Boyarsky

Lead Generation Specialist, HubSpot

Katherine Boyarsky

Industry insights you won’t delete. Delivered to your inbox weekly.

Sales 39 min listen

Webflow’s Maggie Hott on building a scalable sales team from the ground up

When it comes to launching sales teams in hyper-growth startups, few people have walked the walk as much as Maggie Hott.

Liam Geraghty

Audio Content Producer, Intercom

Liam Geraghty
AppsForSales

Sales 5 min read

How to use Intercom to generate more leads and close bigger deals – faster

Your sales reps’ time needs to be reserved for engaging with high-intent leads – but how do you do that in a way that’s efficient and reliable? Here are some tactics innovative companies are using to generate more leads and close bigger deals, faster with Intercom.

Mark Iafrate

GTM Lead, Webinars & Partner Marketing, Intercom

Mark Iafrate
HBR Customer Engagement Report 2022 – Vertical CTA
Sales technology: 3 trends you need to know

Scale by Intercom 5 min read

Sales technology: 3 trends you need to know

More than ever, companies are adopting sales tools that allow them to meet their prospects at the right time, leverage sales intelligence to meet them in the right context, and easily integrate with other tools to effortlessly deliver a seamless sales experience.

Max Klimmek

Head of Customer Success, Intercom

Max Klimmek

Caoimhe Gaskin

Editor, Intercom

Caoimhe Gaskin

Podcasts & Videos

Sales 19 minute listen

Leandra Fishman on driving revenue through stronger customer relationships

Sales 31 minute listen

BrowserStack’s Mark Rudden on hypergrowth in a global pandemic

Sales 51 minute listen

Bob Moesta on unleashing your sales superpower

Sales 32 minute listen

Bought-in and paid for: how Atlassian bridges the gap from freemium to enterprise sales

Featured authors

Stan Massueras

VP Business Development and Partnerships, Intercom

See all articles

Megan Killion

Manager, Account Executives, Intercom

See all articles

Max Klimmek

Head of Customer Success, Intercom

See all articles

Catherine Brodigan

Senior Manager, Business Development Partnerships, Intercom

See all articles
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