Whether you’re just starting out or leveling up in your career, here’s our shortlist of books that we think every Customer Success Manager can learn something new and valuable from.
Scale by Intercom 25 min listen
This week on the Scale podcast, we’re getting a behind the scenes look into one of the most successful startups of our generation – Stripe.
Sales 9 min read
Customer Success teams arise out of the need to provide high-touch guidance to your most valuable customers. And delivering on that promise requires making critical choices – from what their mission is to how they work.
Sales 4 min read
With the explosion of SaaS products, salespeople now have to talk about competitors to potential customers. Here are tips to help you master competitive selling.
Sales 6 min read
Live chat for sales teams is here to stay, but we need to adapt it to what salespeople actually need: shorter sales cycles, better quality leads and more conversions.
News & Updates 6 min read
What is the future of business chatbots? We surveyed 1,000 end users to learn more about chatbot ROI, best use cases, and more.