Customer Success teams arise out of the need to provide high-touch guidance to your most valuable customers. And delivering on that promise requires making critical choices – from what their mission is to how they work.
News & Updates 6 min read
What is the future of business chatbots? We surveyed 1,000 end users to learn more about chatbot ROI, best use cases, and more.
News & Updates 5 min read
Keen to master Intercom and stay ahead of the curve? Our new learning platform, Intercom Academy, is a series of online courses that will help you excel at your job at every stage of your career.
Sales 5 min read
For salespeople, your sales pitch is crucial – above all else, it must be crystal clear what you’re trying to sell and what the value is to your prospective customer. Here are some guidelines to make your pitch as effective as possible.
Sales 27 min listen
In our podcast series The Sales Summit, we host leaders from today’s most innovative companies for lively discussions on the future of sales. We take a fresh look at three big topics: speed, automation, and growth.
Sales 35 min listen
How do you ensure happy customer relationships at scale? By creating a Customer Success team to look after your customers post-sale.