RAD at Intercom
We're true strategic partners
We’ve got our partners’ backs (and we also push back from time to time!)
We focus on the decision
Nice-to-know is nice, but it doesn’t solve anything. Instead, we focus on the need-to-know.
We spend less time the next time
We're always learning and improving.
We combine passion, creativity, and mastery
We’re here to share and inspire—both the wider team and ourselves.
The RAD team combines product research and data science into a single org with the goal of creating, evolving, and improving our customer understanding. As a team, we have a clear mission, strong values, and—best of all—a real sense of community.
Karen Church, Senior Director of Research, Analytics and Data Science