The Zendesk alternative: modern customer support with Intercom
Nous sommes passées de Zendesk à Intercom, car la messagerie par courrier électronique ne pouvait tout simplement pas garantir le niveau de support nécessaire pour servir notre base d'utilisateurs en pleine expansion.
Andrew Baylis, Head of LiveOps and Support

Here’s what reviewers on G2 have to say
Here's what reviewers on G2 have to say
- 93 %
de clients sont satisfaits des performances et de la fiabilité d'Intercom, contre 87 % pour Zendesk
- 90 %
des clients trouvent Intercom facile à utiliser, contre 83 % pour Zendesk
- 84%
say Intercom is easy to set up vs. 76% with Zendesk
Great customer experiences start with the Messenger
68% faster first-response times. 37% shorter resolution times. There’s a reason support teams and their customers rank our Business Messenger #1.
Self-service saves time for you and your customers
With industry-leading automation, your team can cut resolution time by 44%.
Get ahead of known issues in ways Zendesk can’t
Proactive tools help your team solve problems before customers reach out, with minimal effort.
Despite a more than 100% increase in customer contact since switching from Zendesk to Intercom, our first-contact resolution rate has risen by 21%.
Martin Mason, Head of Customer & Employee Experience
