It only takes a few minutes to install the Messenger on your website. Once installed, you’ll be able to greet, chat with, and convert your visitors and leads to customers.

The Messenger is easily customized to suit your brand.
You choose who can see the Messenger, and how they can start conversations.
The Messenger connects directly to apps you use, like Google Meet, Statuspage, Stripe and 60 others.

Note: You'll need an Intercom trial or subscription to install the Messenger.

Visitors/Leads vs. Users

Website visitors become leads when they communicate via the Messenger, whereas users are logged in to your website or app. The main difference is the amount of information you know about them. If you're installing Intercom for logged-in users, use this guide.

Install the JavaScript code

Copy the code snippet under Add chat to your website on the home tab. This snippet is pre-populated with your unique workspace ID, so it's ready to go:

How to use the code

Paste the code right before the closing body tag of every page where you want the Intercom Messenger to appear.

After adding the code, open your website and the Messenger will appear.

Installing Intercom for a client?

If you don't have access to the Intercom workspace, you can grab the JavaScript code here 👇 You will need to manually replace WORKSPACE_ID with the unique workspace ID for your Intercom account.

<script>
  var APP_ID = "WORKSPACE_ID"; // Replace this with your workspace ID

 window.intercomSettings = {
    app_id: APP_ID
  };
</script>
<script>(function(){var w=window;var ic=w.Intercom;if(typeof ic==="function"){ic('reattach_activator');ic('update',w.intercomSettings);}else{var d=document;var i=function(){i.c(arguments);};i.q=[];i.c=function(args){i.q.push(args);};w.Intercom=i;var l=function(){var s=d.createElement('script');s.type='text/javascript';s.async=true;s.src='https://widget.intercom.io/widget/' + APP_ID;var x=d.getElementsByTagName('script')[0];x.parentNode.insertBefore(s,x);};if(w.attachEvent){w.attachEvent('onload',l);}else{w.addEventListener('load',l,false);}}})();</script>

What’s next?

Check out our Resources for Lead generation to learn how to convert your website visitors into customers.
Customize the Messenger to give your customers an on-brand experience.

Not what you were looking for?

To install the Messenger in your product for logged-in users, read this guide.

💡Tip

Need more help? Get support from our Community Forum
Find answers and get help from Intercom Support and Community Experts

Install Intercom in your product for visitors and leads