Intercom

Introducing the fully customizable Messenger that provides customers with in-context engagement throughout their journey.

Messenger explained

Introducing an enhanced Messenger experience, built for seamless customer interactions and conversational support.

Updates to the Messenger

Intercom Messenger offers options to customize, update, and troubleshoot welcome messages. This guide helps you navigate these settings.

Customizing, updating, or troubleshooting welcome messages in Intercom messenger

Learn how your customers can record a voice message, have it transcribed to text, and send it in the web Messenger.

Using voice transcription in the Messenger

You can send images with text, which helps provide context for your teammates and Fin.

Sending images with text in the Messenger

Dawn

Beth-Ann Sher

Ryan Quinn

Setting up and customizing your Messenger to start chatting with customers.

Messenger

Install the Intercom Messenger and start having conversations with your logged-in users.

Install Intercom for users on web

Install the Intercom Messenger and engage logged-out visitors or leads.

Install Intercom for visitors and leads on web

How to install the Intercom Messenger using Google Tag Manager — no code required.

Install Intercom with Google Tag Manager

If your product rarely refreshes pages, you'll need to install Intercom using these instructions.

Integrate Intercom in a single page app

How to quickly install the Messenger on a Squarespace website.

Install Intercom on your Squarespace site

Start chatting to your users and leads on your WordPress site.

Install Intercom on your WordPress site

Unsupported Installation Workarounds

Find out what mobile and web system requirements Intercom has.

Intercom system requirements on web and mobile

Chris Dalley

Installation

Learn how to customize, preview and manage the next generation Messenger.

Set up and customize the Messenger

How to install and use the next generation Messenger on mobile.

Use the Messenger in your mobile app

How to add, remove, and organize apps in your Messenger.

Customize your Messenger home with apps

Choose which users and visitors can start a new conversation with your team in the Messenger.

Control inbound conversation volume

How to localize the Intercom Messenger for your product, website and/or mobile app and communicate with customers in their language.

Localize the Messenger to work with multiple languages

No-code language override functionality that allows you to determine what language a specific customer should be spoken to in.

Enforce the language of the Messenger, Fin AI Agent and Workflows for specific users

Learn how to create a custom launcher on your site or mobile app.

Create a custom launcher

How to set up Messenger styles for multiple brands with unique logos, colors, and more.

Style your Messenger to support multiple brands

Smart suggestions provide relevant articles from your Help Center to automatically answer questions before they reach your inbox.

Let users help themselves with smart suggestions

Let customers search or browse your entire Help Center in the Messenger, without losing context.

Let customers search for articles in the Messenger

Let customers search for and view help articles in conversations.

Article Search app in bots and on mobile

Control when users and visitors can see the Messenger.

Hide the Messenger

Only show the Messenger to specific users and leads

Control who can see the Messenger launcher on your site

Provide 24/7 support even while you're out of office, and let customers know when to expect a response from your team during holidays.

Support customers during the holiday season

Laura Jolly

Ivan

Customizing

The Intercom JavaScript API

Intercom Messenger Cookies

Call the Intercom shutdown method to clear your customers’ conversations when they log out of your app.

How do I end a session?

Thibault Candebat

JavaScript API

Messenger FAQs

The Intercom Messenger in your product and on your website

How the Messenger shows alerts, when you're active, your team's response time and more.

Real-time messaging explained

If the Messenger isn't appearing on your product or site, follow these steps to troubleshoot the issue.

Troubleshooting when the Messenger doesn't appear

Michaela

FAQs and troubleshooting

Community

Product Changes

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Tickets submitted through the messenger or by a support agent in your conversation will appear here.

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No tickets found

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Track the progress of all tickets related to your company.

Tickets portal.

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Tickets

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