Install Intercom on your WordPress site

Start chatting to your users and leads on your WordPress site.

Beth-Ann Sher avatar
Written by Beth-Ann Sher
Updated over a week ago

It’s easy to install Intercom on your WordPress site and start chatting with your leads and users.

Note: It's not possible to use Wordpress with an EU hosted workspace.

Before starting the integration with the Wordpress integration you must first go to the the web settings and ensure that the web integration is enabled:

Important: When this is disabled, all requests to Intercom will fail.

Installation steps

1. Log in to your WordPress website and click "Add New" on your plugins page:

2. Next, search for and install the official "Intercom" plugin:

3. Then, go to Intercom’s plugin settings page in WordPress and click "Connect with Intercom":

4. Once you confirm your WordPress site address and authenticate with your Intercom account, you’ll be able to chat to your leads and users on your WordPress site:

Note: With the Wordpress plugin Intercom looks for standard logout links, and will call the Intercom('shutdown') method when clicked. This method clears your users’ conversations from the Messenger anytime they logout of your application.

Now you can grow your business with Intercom, like Dailius 👇

After we installed Intercom we saw an 8% boost in inbound lead requests via our pricing page.

Changing the Intercom account connected to your website

If you’d like to change the Intercom account you've connected to your website, just go to Intercom’s plugin settings in WordPress, and click the link at the bottom of the page to reconnect with a different account:


  • If you’re using the Intercom plugin to chat to logged-out visitors only, you'll need to log out of WordPress before visiting your site to complete the installation.

  • You must have WordPress 4.2.0 and PHP 5.6 or higher for the plugin to work correctly.

  • If you need to customize your Intercom installation, you can manually install Intercom on your website using JavaScript.


  • Theme used on the site/page needs to call wp_footer() in order for snippet to be inserted [See code]

  • PHP 5.6 & higher: [See requirements]

    What data is synced with the plugin?

  • email and name

    How do I customise the plugin / messenger

  • Key point is to remember that the plugin just prints Javascript code on the website so it should be very similar to the regular Javascript installation code.

  • Official way of customisation:

  • Non official ways of Customisation

What’s next?


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