It only takes a few minutes to install Intercom on your web app. Once installed, you’ll be able to see and talk to logged in users of your app. 

First, enter your email address on the Intercom homepage and create your account. 

Next, start your free trial. 

Here's how your free trial works: 

  1. You'll get a 14 day free trial of each product, which you can start at any time.
  2. After your free trial ends, Intercom's products start at $49/month.
  3. If you cancel in the first 14 days you won't be charged. 

Then install the JavaScript code

Here's the link to the JavaScript code, where we pre-populate your workspace ID (this appears as your App_ID in the code) for you. 

Or you can quickly grab it from the code below instead: 

 IMPORTANT: If you copy the code snippet below make sure to manually change your workspace ID (this is called your APP_ID in the code). 

  window.intercomSettings = {
    app_id: 'APP_ID',
    name: "Jane Doe", // Full name
    email: "", // Email address
    created_at: 1312182000 // Signup date as a Unix timestamp
<script>(function(){var w=window;var ic=w.Intercom;if(typeof ic==="function"){ic('reattach_activator');ic('update',w.intercomSettings);}else{var d=document;var i=function(){i.c(arguments);};i.q=[];i.c=function(args){i.q.push(args);};w.Intercom=i;var l=function(){var s=d.createElement('script');s.type='text/javascript';s.async=true;s.src='' + APP_ID;var x=d.getElementsByTagName('script')[0];x.parentNode.insertBefore(s,x);};if(w.attachEvent){w.attachEvent('onload',l);}else{w.addEventListener('load',l,false);}}})();</script>

How to use the code

  1. Paste the code right before the closing body tag of every page where you want the Intercom Messenger to appear. 
  2. Then just edit the code to include the email address and signed-up date of the user who is currently logged in. 
  3. IMPORTANT: If you copy the code snippet above make sure to manually change your workspace ID (this is called your APP_ID in the code). 
  4. To complete the code install, activate Intercom by logging into your app in your development environment. 

Now you're ready to start using Intercom. 

What’s next?

  • Watch a video: If you'd like to learn how to use Intercom from the people who built it, watch a video.
  • Add extra security: You should enable identity verification on your app to add an extra layer of user data protection.

Want to talk to visitors to your website?

Check out our guide for installing Intercom on your website.

Did this answer your question?