Each of your teammates in your workspace controls their own notifications via their personal account settings. To change your notification settings, just open your 'Your account' in your hover menu, then select 'Notifications'.
"Activity" that will trigger a notification includes:
New conversations started by a user or lead.
Messages from customers in reply to an existing conversation.
Teammates assigning conversations to you.
Snoozed conversations reopened after the snooze period.
Can't hear notifications in Chrome?
If your team aren't receiving notifications with sound in Chrome, click on the padlock icon in the address bar, and go to 'Site settings':
Then, ensure 'Sound' is set to 'Allow':
Can't hear notifications in Safari?
If your team aren't receiving notifications with sound in Safari, go to:
Then, ensure 'app.intercom.com' is set to 'Allow All Auto-Play':
Can't hear notifications in Firefox?
If your team aren't receiving notifications with sound in Firefox, go to:
Privacy & Security
Click 'Settings...' next to Autoplay:
Then set the default to 'Allow Audio and Video' or define a custom setting for 'app.intercom.com':