Setting up the right notifications will help ensure you never miss a new message or sign up again. Every teammate in your app can manage their notification preferences and daily sign-up email under their individual settings.
Choose how you get notified of conversations
You can choose whether you’d like to get notified of new conversations by email, desktop, mobile and/or browser alert. Here’s how to choose the best notification options for you:
If you want to make sure you never miss a conversation you can get notified by email every time a customer gets in touch. Or you can choose to get notified by email in specific situations - for example, when conversations are assigned to you or a team you’re on.
Sometimes your team will have to tackle other tasks that will take them out of the inbox. For example, they might have to investigate a bug. It can be really hard to switch between tabs and keep an eye on the inbox at the same time. In this case we recommend setting up desktop notifications that appear at the top right corner of your screen.
Important: You’ll only receive desktop notifications if you have a browser tab with the Intercom app open.
You can get notified of conversations by mobile when you’re on the move too. All you have to do is set up your mobile push notifications. This option helps you keep an eye on important conversations while you’re travelling between meetings, for example.
If you really want to make sure a new message grabs your attention, you can tick the option to blink the browser tab every time you get a message. And you can add a noise to your browser alert too.
Learn more about how your push, email and in-app notifications get delivered.
Get notified of new sign-ups
Each of your teammates can decide whether or not they’d like to get the daily signup email. This helps you keep track of all new customers who sign up that day.
Next, you’ll want to organize your conversations by team.