Customize the pre-made email templates

Update your company logo, address or social media links in your email templates.

Laura J avatar
Written by Laura J
Updated over a week ago

Intercom Messages includes three pre-made email templates. The Company template includes your logo at the top and company address in the footer. The Personal template includes the name and the avatar of the teammate that the email is sent from.

Note: When you update your logo, address, or social accounts, all other messages using the templates will update as well (current or future).

How to update your templates

Go to Proactive Support and create a new email message or edit an existing one:

Then, under Content, select the Company or Personal email template:

Click the current image at the top of the email and select Change logo to upload a new file from your computer. We support gif, jpeg, and png files, but not vector logos (ai, eps).

Update your company address:

In the footer, select the current address and click Change physical address to edit the text. You can also delete the text to remove the address completely.

Note: Including a valid physical address is important to comply with anti-spam legislation in many countries, to show that you’re not sending unsolicited or fraudulent emails.

Finally, save your message. Your logo, address, and social accounts will update for all company and personal templates currently live or in draft mode, and any new messages you create.


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