There are a few ways you can set expectations with customers while you're out of the office for a holiday:

Leverage your office hours to display when you'll be back in the office right from the Messenger Home, and respond to incoming chats with your expected reply time.

Go to your Messenger > General settings > Office hours and reply times and set up the individual days you will be available, and remove the days you're out of the office.

If you want to temporarily hide your usual reply times while you're on holiday, you can turn these off from Messenger settings > Conversations > Reply expectations.

This will remove any expected reply times from appearing on the Messenger Home or Messages space.

You can also set a special notice to display at the top of the Messenger when a customer opens a new chat, to let people know that you're off for the holiday and will contact them when you return.

Remember to turn this notice off when you're back 😉

If your team is unavailable to respond to incoming messages over the holiday, you can toggle off "Let visitors start a conversation" from Messenger > General settings > Control inbound volume so visitors and/or users can't start a conversation.

To set up a Workflow for public holidays with delayed response times, use the trigger Customer sends their first message.

Then you can choose custom times to display the Workflow from the trigger settings. Click the start time, then hold the Shift key and click the end time.

Create a custom message within set times to show when a customer starts a new conversation, informing them about the delayed response times during public holidays.

Then add the Let Fin answer step to your workflow so Fin can jump in and provide customers with support while your team is unavailable. If Fin isn't able to resolve the query, it can still pass to your support team for them to pick up when they're back.

The whole workflow could look like the example below 👇