There are a few ways you can set expectations with customers while you're out of the office for a holiday.

Office hours

Leverage your office hours to display when you'll be back in the office right from the Messenger Home, and to have Operator respond to incoming chats with your expected reply time.

Just head to your Messenger settings and set up the individual days you will be available, and remove the days you're out of the office.

Note: You'll need to adjust these days before the holiday, and add them back manually afterwards.

Show a special notice

You can also set a special notice to display at the top of the Messenger when a customer opens a new chat, to let people know that you're off for the holiday and will contact them when you return.

Direct customers to self-serve

If your team is unavailable to respond to incoming messages over the holiday, you can turn off the new conversations button so visitors and/or users can't start a conversation.

Tip: Use the Article Search app in the Messenger Home so customers can search for answers to their questions. You can also leverage proactive Custom Bots to offer self-service with automated interactions.

Controlling who can start conversations in the Messenger, Articles and Custom Bots is available with certain Intercom plans. See our plans and pricing here.

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