To comply with the EU General Data Protection Regulation (GDPR), we automatically expire data we don’t require or use.
We delete workspaces without a subscription once they have reached 180 days of inactivity. We only keep data for workspaces with active subscriptions. If your workspace is approaching this state, we will notify the workspace creator and security contact by email, 90 days before deletion starts.
Preventing the deletion
If we’ve contacted you about deleting your workspace and you want to prevent the deletion, you will need to add a paid subscription. You can start a subscription from your billing page. Simply logging in does not stop this process, you must start a subscription.
Please note that the deletion process is irreversible and cannot be paused once started.
I've renewed my subscription — is my workspace safe?
Yes. Once a paid subscription is active on your workspace, the deletion process does not apply. Your workspace and all its data are protected as long as the subscription remains active.
If you received a deletion warning email and have since renewed, no further action is required. The email is sent as a precautionary notice when a workspace has been inactive without a subscription — it does not mean deletion has begun. Deletion only starts after 180 days of continuous inactivity with no active subscription. The warning email is sent 90 days before that threshold is reached.
To confirm your subscription is active, go to Settings > Subscription > Billing in your workspace.
Downloading your data
If your workspace is inactive we will delete it, but you can download your data anytime before this happens. You will need an active subscription in order to export your data. Please see these articles about downloading your user data, and your conversation or message data. You can also find more options for downloading your data here.
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