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Intercom's Premier Services
Intercom's Premier Services
Get strategic Intercom guidance with Premier Services
Beth-Ann Sher avatar
Written by Beth-Ann Sher
Updated over a week ago

When you purchase Intercom’s Premier Services, a team of experts will guide you through our products and best practices — from implementation to training and ongoing world class support.

What types of services are available?

Premier Onboarding

With Premier Onboarding, you can drive more value from Intercom, faster. Your Onboarding specialist will work with you to design an onboarding plan and set you on the right path to meet your goals.

Here’s what to expect with Premier Onboarding:

  • Technical installation - Our experts will walk you through installing Intercom on your website, tracking your user data, and adding apps and integrations.

  • Strategic planning - Your Premier Onboarding specialist will listen to your business goals, and recommend the ideal Intercom configuration for your team.

  • Workflow configuration - Add the best workflows, settings, and automation to set up your team for success — one of our specialists will be there to guide you.

  • Customized admin training - Learn your way around the Intercom platform in customized admin training sessions.

Premier Success

Your Premier Success Manager will help you achieve the best business outcomes for you and your team through strategic project management, tailored configuration and ongoing optimization.

Here’s what to expect with Premier Success:

  • Training and education - Stay up to speed on all things Intercom with training sessions tailored perfectly for key members of your team.

  • Project management - Stay on track to reach your goals with strategic success plans and project management.

  • Configuration guidance - Build the best workspace for your team with design and consultation sessions.

  • Optimize and iterate - Keep expanding and evolving how you use Intercom with ongoing optimization sessions scheduled when you need them.

Premier Support

With Premier Support, you’ll get the fastest response times our team has to offer, convenient escalation paths for your most critical questions and access to our Premier Support team, day or night.

Here’s what to expect with Premier Support:

  • Faster response times - Reach a real Premier Support teammate in under an hour, or in as little as 10 minutes with our fastest support plan.

  • Escalation support - Use our emergency escalation paths for urgent questions. Chat or email us on demand, or request to schedule video support.

  • Increased availability - Get the help you and your team need, when you need it, even outside of standard business hours.

Note: Premier Services can be purchased as an add on to Support, Engage or Convert.

Every business is different. So, choose one, two, or all three services for the most premium Intercom experience. Our suite of Premier Services will be there as you grow.


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