Intercom

How Intercom works, what it can do for your business, and what makes it different from other solutions.

What is Intercom?

Learn about each of Intercom's features for customer service.

Intercom features explained

These are words you’ll commonly see when you use Intercom

The Intercom Glossary

Emmet Connolly

Des Traynor

Beth-Ann Sher

See how your AI-first customer service solution works.

Intercom Overview

Dawn

Liam Keegan

Intercom's new plans launched November 15, 2023.

Plans & pricing

Compare plan pricing, included features, add-ons, and usage-based charges.

Intercom plans explained

Pricing and features included with the Pro add-on.

Pro add-on

Pricing and features included with the Proactive Support Plus add-on.

Proactive Support Plus add-on

Get strategic Intercom guidance with Premier Services

Premier Services

Learn about Intercom's Early Stage program for startups.

Early Stage program

Plans

Access an Intercom workspace with a seat (full seats and lite seats).

Seats

How much it costs to send/receive emails, SMS, WhatsApp, calls, posts, mobile push, product tours, mobile carousels, and surveys.

Usage-based channels

What Fin AI Agent Outcomes are and how they will be measured and charged.

Fin AI Agent Outcomes

Copilot included and unlimited usage

Usage

Learn how to sign up and start a free trial to see exactly what you can do with Intercom on your site or in your app.

How to sign up to Intercom and get a free trial

Where to view your Intercom usage and set usage alerts for messages, channels, and outcomes to keep your budget on track.

How to see and manage your usage

Where you can view and download your invoices in Intercom.

How to view and download your invoice

What you can expect to find on your Intercom invoice and what the charges mean.

Understand how billing works for a monthly or annual subscription

Understand how billing works on contract

Learn how to change plans and manage your seats and add-ons.

How to manage your Intercom subscription

How to update your payment details and manage your billing contacts and settings.

How to update billing details

Learn how to cancel an Intercom subscription.

How to cancel your subscription

Managing your subscription

Intercom pricing FAQs

Services sold by Intercom may be subject to certain local taxes.

Sales Tax and VAT

How to access our tax forms and tax residency certificates.

Tax forms and tax residency certificates

Statuspage posting policy

This guide outlines Intercom's comprehensive approach to measuring Service Level Agreement (SLA) adherence.

How we measure SLA adherence at Intercom

Dan Griggs

Ryan Parker

FAQs

Community

Product Changes

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Find answers and get help from Intercom Support and Community Experts

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