Intercom

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Beth-Ann Sher

Liam Keegan

Get Fin and Intercom for a single, fully integrated customer service platform.

Plans & pricing

Compare plan pricing, included features, add-ons, and usage-based charges.

Fin and Intercom plans explained

Pricing and features included with the Pro add-on.

Pro add-on

Pricing and features included with the Proactive Support Plus add-on.

Proactive Support Plus add-on

Get strategic Intercom guidance with Premier Services

Premier Services

Learn about Intercom's Early Stage program for startups.

Early Stage program

Plans

Access an Intercom workspace with a seat (full seats and lite seats).

Seats

How much it costs to send/receive emails, SMS, WhatsApp, calls, posts, mobile push, product tours, mobile carousels, and surveys.

Usage-based channels

What Fin AI Agent outcomes are and how they will be measured and charged.

Fin AI Agent outcomes

Copilot included and unlimited usage

Usage

This article explains how to sign up for a free 14-day trial of Fin and Intercom, what's included during the trial, what happens when the trial ends, and how to…

How to start a free trial of Fin and Intercom

Where to view your Intercom usage and set usage alerts for messages, channels, and outcomes to keep your budget on track.

How to see and manage your usage

Where you can view and download your invoices in Intercom.

How to view and download your invoice

What you can expect to find on your Intercom invoice and what the charges mean.

Understand how billing works for a monthly or annual subscription

Understand how billing works on contract

Learn how to change plans and manage your seats and add-ons.

How to manage your subscription

How to update your payment details and manage your billing contacts and settings.

How to update billing details

Learn how to cancel an Intercom subscription.

How to cancel your subscription

Managing your subscription

Pricing FAQs

Services sold by Intercom may be subject to certain local taxes.

Sales Tax and VAT

How to access our tax forms and tax residency certificates.

Tax forms and tax residency certificates

Statuspage posting policy

This guide outlines Fin's comprehensive approach to measuring Service Level Agreement (SLA) adherence.

How we measure SLA adherence at Fin

Dan Griggs

FAQs

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