Intercom app

Beth-Ann Sher

Dawn

Liam Keegan

Get Fin and Intercom for a single, fully integrated customer service platform.

Plans & pricing

Compare plan pricing, included features, add-ons, and usage-based charges.

Fin and Intercom plans explained

Pricing and features included with the Pro add-on.

Pro add-on

Pricing and features included with the Proactive Support Plus add-on.

Proactive Support Plus add-on

Get strategic Intercom guidance with Premier Services

Premier Services

Learn about Intercom's Early Stage program for startups.

Early Stage program

Plans

Access an Intercom workspace with a seat (full seats and lite seats).

Seats

How much it costs to send/receive emails, SMS, WhatsApp, calls, posts, mobile push, product tours, mobile carousels, and surveys.

Usage-based channels

What Fin AI Agent outcomes are and how they will be measured and charged.

Fin AI Agent outcomes

Copilot included and unlimited usage

Usage

This article explains how to sign up for a free 14-day trial of Fin and Intercom, what's included during the trial, what happens when the trial ends, and how to…

How to start a free trial of Fin and Intercom

Where to view your Intercom usage and set usage alerts for messages, channels, and outcomes to keep your budget on track.

How to see and manage your usage

Where you can view and download your invoices in Intercom.

How to view and download your invoice

What you can expect to find on your invoice and what the charges mean.

Understand how billing works for a monthly or annual subscription

Understand how billing works on contract

Learn how to change plans and manage your seats and add-ons.

How to manage your subscription

How to update your payment details and manage your billing contacts and settings.

How to update billing details

Learn how to cancel an Intercom subscription.

How to cancel your subscription

Managing your subscription

Pricing FAQs

Services sold by Intercom may be subject to certain local taxes.

Sales Tax and VAT

How to access our tax forms and tax residency certificates.

Tax forms and tax residency certificates

Statuspage posting policy

This guide outlines Fin's comprehensive approach to measuring Service Level Agreement (SLA) adherence.

How we measure SLA adherence at Fin

Dan Griggs

Michelle Faughnan

FAQs

Community

Product Changes

Home

Developers

Webinars

Blog

About

Academy

Terms

Developer Hub

Privacy

Resources

Support

Company

Contact sales

View demo

Start free trial

Find answers and get help from Intercom Support and Community Experts

Conversations you've started through the messenger will appear here.

No conversations created by you

Try using different keywords or checking for typos.

No conversations found

Title

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.

No tickets created by you

No tickets found

Track the progress of all tickets and conversations related to your company.

Customer Portal.

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you

Tickets

No access to tickets portal

Search

Skip the search. Describe what you’re trying to do and get a grounded answer.

Browse articles and guides in this topic.

Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.

Reading along with you

Português do Brasil

English

Français

Deutsch

日本語

Español

url(https://downloads.intercomcdn.com/i/o/tx2p130c/924353/857e0361cab40eba22055d899b87/ce18e990e5cd623b59274d4ae60354b4.jpg)