You'll receive an email notification when you have an invoice ready to view. This will be sent to the Billing contacts you’ve listed in your Billing settings. You’ll need to log in to Intercom to view and download the invoice.

To find your invoices, click on your avatar in the bottom left and select Billing from the menu.

Then go to the Invoices section. This contains a list of your invoices to download and view.

To download a PDF of your invoice, go to Billing > Invoices and click Download invoice.

You can also retry failed payments from Billing > Invoices. Simply select the Pay by card button beside the unpaid invoice.

If your payment fails we will automatically attempt payment again every 7 days, for 5 total attempts. We would only cancel your subscription if all of the prior re-attempts have failed.

With each failed attempt, all teammates in your workspace will see a pop-up modal when they log in, like you see below. In addition to this, each failed payment attempt will result in notification emails being sent to the billing contact, as well as all teammates with access to billing settings.