You'll receive an email notification when you have an invoice ready to view. This will be sent to the Billing contacts you’ve listed in your Payment details. You’ll need to log in to Intercom to view and download the invoice.
Please note: We currently do not provide receipts for refunds. The refund on your bank statement will serve as proof of the refund.
For forgiven invoices, we cannot issue an offsetting invoice, as we did not actually charge you for that period.
View an invoice
To find your invoices:
Click on Invoices at the top. This contains a list of your invoices to download and view.
Download an invoice
To download a PDF of your invoice:
Click on Invoices at the top.
Select Download Invoice.
How to access invoices without full permissions
If you already have an Intercom account
Request a role upgrade: Ask a teammate with admin permissions to upgrade your role to Full Permissions in Settings > Workspace > Teammates.
Access invoices: Once your permissions are updated, go to Settings > Subscription > Billing > Invoices to view and download invoices.
If you do not have an Intercom account
Become a teammate: Ask an admin to add you as a teammate in Settings > Workspace > Teammates and grant you Full Permissions.
Access invoices: After you are added, navigate to Settings > Subscription > Billing > Invoices to retrieve invoices.
If you can't get upgraded or added as a teammate
Request assistance from an admin: Ask an admin in your workspace to email you copies of the invoices.
Invoice retrieval: Admins can download invoices from Settings > Subscription > Billing > Invoices and securely share them with you.
Security considerations
Intercom enforces strict security policies for billing and account access. Users without admin permissions cannot request invoices directly from Intercom support. The recommended approach is to ensure permissions are correctly assigned within your workspace.
Failed payment
We will attempt to process payment on invoices up to four times within a 28-day period. If all four attempts fail, the account will be frozen on the 28th day. To resume access, all unpaid invoices must be paid.
Payment can be made by following the link for payment on the invoice or underSettings > Subscription > Billing > Invoices using the Pay Now button.
Once payment for all open invoices is completed, your account access will be restored. You may need to hard refresh your browser to see services resume on your workspace.
As a security precaution, if you are not an Admin on the account we are unable to share any account information with you.
With that being said, there are a few ways you could go about getting the invoices:
If you already have an Intercom account, request a teammate to update your role to have full permissions from Settings > Workspace > Teammates. Once your permissions have been updated you can view and download your invoices under Settings > Subscription > Billing > Invoices.
If you do not already have an Intercom account, request a teammate add you on as a teammate with full permissions under Settings > Workspace > Teammates. Once you have been added on as a teammate with full permissions you can view and download your invoices under Settings > Subscription > Billing > Invoices.
You can request an Admin from your workspace (with full permissions) email you copies of the invoices.
Can I have my invoice sent to a different email address?
Yes! To have your invoice sent to a different email address, you can update your billing contact details in your Intercom workspace.
Go to Settings > Subscription > Billing > Payment details and add the desired email address to the Billing contacts list.
Once added, future invoices will be sent to that address automatically.
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