You'll receive an email notification when you have an invoice ready to view. This will be sent to the Billing contacts you’ve listed in your Payment details. You’ll need to log in to Intercom to view and download the invoice.
Please note: We currently do not provide receipts for refunds. The refund on your bank statement will serve as proof of the refund.
For forgiven invoices, we cannot issue an offsetting invoice, as we did not actually charge you for that period.
View an invoice
To find your invoices:
Click on Invoices at the top. This contains a list of your invoices to download and view.
Download an invoice
To download a PDF of your invoice:
Click on Invoices at the top.
Select Download Invoice.
Failed payment
We will attempt to process payment on invoices up to four times within a 28-day period. If all four attempts fail, the account will be frozen on the 28th day. To resume access, all unpaid invoices must be paid.
Payment can be made by following the link for payment on the invoice or under Settings > Subscription > Billing > Invoices using the Pay Now button.
Once payment for all open invoices is completed, your account access will be restored. You may need to hard refresh your browser to see services resume on your workspace.
As a security precaution, if you are not an Admin on the account we are unable to share any account information with you.
With that being said, there are a few ways you could go about getting the invoices:
If you already have an Intercom account, request a teammate to update your role to have full permissions from Settings > Workspace > Teammates. Once your permissions have been updated you can view and download your invoices under Settings > Subscription > Billing > Invoices.
If you do not already have an Intercom account, request a teammate add you on as a teammate with full permissions under Settings > Workspace > Teammates. Once you have been added on as a teammate with full permissions you can view and download your invoices under Settings > Subscription > Billing > Invoices.
You can request an Admin from your workspace (with full permissions) email you copies of the invoices.
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