How to update billing details

How to update your payment details and manage your billing contacts and settings.

Liam Keegan avatar
Written by Liam Keegan
Updated over a week ago

If you'd like to update your payment details or manage your billing contacts, click on your avatar in the bottom left and select Billing from the menu.

Payment details

Go to Billing settings to edit or update payment details such as your payment card, company address, or company name.

Intercom only accepts payment by credit card.

The exception to this is for customers on an annual plan. Customers paying for a full year of services up front are given the option of ACH transfers as well as payment by credit card.

Billing contacts

Go to Billing settings and scroll down to Billing contacts to add or remove the billing contacts which will receive email notifications for all new workspace invoices.

Add Billing contacts (other teammates or external people) to the list by clicking on the box and typing the email address, separating them with a comma or space.

Billing contacts receive email communications for:

  • Invoices

  • Cancellations

  • Payment failures

  • Expired credit card

  • Overage warnings

  • Annual renewal reminder

Remove an email address by clicking on the close icon or deleting it with the keyboard.

Remove billing contact

If you'd like to have each of your invoices delivered to your email as a PDF, go to your Billing settings and select the PDF check box below Billing contacts.

After editing the list, save the changes by clicking on the Save button.


  • This list will be pre-populated with the person who signed up to use Intercom as the default billing contact. If you signed up with our Sales team, the billing address you provided will be set as the default contact.

  • Teammates with billing permissions will be able to edit the list.

  • At least one contact is always required.


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