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How to update billing details

How to update your payment details and manage your billing contacts and settings.

Liam Keegan avatar
Written by Liam Keegan
Updated over 2 months ago

If you'd like to update your payment details or manage your billing contacts, go to Settings > Subscription > Billing.

This section is for managing billing information, including contacts, payment details, and billing addresses. This ensures that invoices and payment confirmations reach the correct recipients and that your account details are accurate.

Payment details

From your billing settings, click on Payment details to edit or update payment details such as your payment method, company address, or company name.

Intercom only accepts payment by credit card.

The exception to this is for customers on an annual contract who pay for the full quarter or year upfront. If you're interested in exploring this option and learning more about the eligibility criteria, please reach out to our team.

Billing address

From your billing settings, click on Payment details and edit company address to update your billing address. All future invoices will automatically display the new address.

Editing the details on already issued invoices isn't something we currently support.

Note that editing the details on already issued invoices isn't something we currently support.

Billing contacts

From your billing settings, click on Payment details and scroll down to "Billing contacts" to add or remove the billing contacts which will receive email notifications for all new workspace invoices.

Add Billing contacts (other teammates or external people) to the list by clicking on the box and typing the email address, separating them with a comma or space.

Only users with access to the Billing section can add or edit billing contacts. Ensure you have the necessary permissions before attempting to make changes.

Billing contacts receive email communications for:

  • Invoices

  • Cancellations

  • Payment failures

  • Expired credit card

  • Overage warnings

  • Annual renewal reminder

Remove an email address by clicking on the close icon or deleting it with the keyboard.

After editing the list, save the changes by clicking on the Save button.

Note:

  • This list will be pre-populated with the person who signed up to use Intercom as the default billing contact. If you signed up with our Sales team, the billing address you provided will be set as the default contact.

  • Teammates with billing permissions will be able to edit the list.

  • At least one contact is always required.


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