Fin is the most powerful Customer Agent in the market — your AI partner across the entire customer journey, from first contact to long-term success.
Fin isn't just for customer service. Forward-thinking teams are already using Fin across sales, support, and ecommerce to deliver seamless, end-to-end customer experiences.
Powered by the proprietary Fin AI Engine™, Fin:
Consistently outperforms competitors in head-to-head tests.
Disambiguates queries, takes action, and follows your policies.
Resolves an average of 67% of customer queries.
Works across multiple languages and channels.
Built for a range of industry use-cases, Fin excels in highly complex, highly regulated industries like Finance and Fintech, and is powerful and adaptable enough for dynamic, high-volume industries like eCommerce and eGaming.
Chosen by more CS leaders than any other AI agent, Fin is the only choice for teams looking to scale customer-facing operations efficiently — while delivering better experiences at every stage of the journey.
Fin can be used with Intercom or integrated with your existing helpdesk like Salesforce, HubSpot, and more.
Roles Fin can perform
Fin is a single AI agent that operates across the customer journey. Roles define what Fin is optimizing for in a conversation.
Service — resolves customer issues with fast, accurate answers across every channel, 24/7.
Sales — runs inbound conversations end to end: engages prospects, guides discovery, qualifies leads, and books meetings.
Ecommerce — acts as an online shopping assistant, making personalized recommendations and guiding customers through purchase.
Fin only activates roles you've configured and switches between them seamlessly based on conversation context. Learn more about Fin's roles.
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