Sending effective emails

Everything you need to know about sending emails with Intercom, and ensuring they land in your customers' inbox.

Ruairí Galavan avatar Penny-Merelle Gray avatar Jack Jenkins avatar +5
28 articles in this collection
Written by Ruairí Galavan, Penny-Merelle Gray, Jack Jenkins and 5 others
Ensuring your emails are delivered

Segment out your active users for messaging

It's best to only message active users. Use these filters to find your active users!
Damon Foster avatar
Written by Damon Foster
Updated over a week ago

How do I unsubscribe users from receiving emails?

Jack Jenkins avatar
Written by Jack Jenkins
Updated over a week ago

Permission guidelines for email marketing

Improve open rates by only emailing people who want your messages.
Caitlin Brodie avatar
Written by Caitlin Brodie
Updated over a week ago

How to prevent spam complaints

Tips for sending emails that keep your spam complaint rate low
Damon Foster avatar
Written by Damon Foster
Updated over a week ago

How do I avoid spam traps?

What are spam trap email addresses and why do they matter for your app?
Penny-Merelle Gray avatar
Written by Penny-Merelle Gray
Updated over a week ago

Protect your workspace from high bounce rates

Tips to reduce your bounce rates and ensure good email deliverability.
Damon Foster avatar
Written by Damon Foster
Updated over a week ago

Improve your open rate and email deliverability

Get opens and clicks for your content with these best practices
Damon Foster avatar
Written by Damon Foster
Updated over a week ago

Deliverability and the Gmail promotions tab

Understanding the Gmail promotions tab, and how emails are sent there.
Anusha Rutnam avatar
Written by Anusha Rutnam
Updated over a week ago

Intercom's workspace review process

How our workspace review process works for the Messages product
Damon Foster avatar
Written by Damon Foster
Updated over a week ago

Email sending restrictions explained

How to get sending restrictions removed from your Intercom workspace
Penny-Merelle Gray avatar
Written by Penny-Merelle Gray
Updated over a week ago