Intercom is a next-gen helpdesk—built on a single platform that maximizes team efficiency and delivers superior service. Intercom has every feature your team needs to resolve queries faster, deliver personalized service, engage proactively, and continuously improve your customer experience.

Intercom equips agents with inbox tools, actionable insights, and seamless workflows—so they can work more efficiently and resolve complex queries faster. With omnichannel and multilingual support, customizable inboxes, and centralized ticketing, seamless third-party integrations, and unified AI and human insights, Intercom empowers your team to deliver personalized, consistent support at scale.

With proactive support features and outbound messaging, your team can seamlessly onboard new customers, guide users in real time, and proactively address issues through automated, contextual messages—before they become support tickets.

Intercom is the only helpdesk with a natively integrated AI Agent, Fin, meaning every customer conversation improves the next one, enabling perfect experiences that were never possible before. Fin is also the name of our company — you may see us referred to as Fin (the company) or Fin (the AI Agent) depending on context. Intercom remains the name of this helpdesk product.

Over 30,000 businesses worldwide trust Fin's Intercom helpdesk to power their support operations. From early-stage startups to fast-growing mid-market companies, Intercom offers three plans to cater for all your needs.

Intercom scales with teams across diverse industries—from highly regulated environments like Finance and Fintech to dynamic sectors like eCommerce and eGaming—simplifying the complexity and uncertainty in customer service.

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