Intercom app

Learn about our core product offering at Fin.

Our products explained

What is Fin?

What is Intercom?

These are words you’ll commonly see when you use Intercom.

Helpdesk glossary

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Beth-Ann Sher

Intercom is the only helpdesk with a natively integrated AI Agent, Fin.

Overview

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Liam Keegan

Get Fin and Intercom for a single, fully integrated customer service platform.

Plans & pricing

Compare plan pricing, included features, add-ons, and usage-based charges.

Fin and Intercom plans explained

Pricing and features included with the Proactive Support Plus add-on.

Proactive Support Plus add-on

Get strategic Intercom guidance with Premier Support.

Premier Support

Pro add-on pricing: $0.20 per conversation with a 500-conversation monthly minimum. This article covers what's included and how to add it to your plan.

Pro add-on

Learn about Intercom's Early Stage program for startups.

Early Stage program

Plans

Access an Intercom workspace with a seat (full seats and lite seats).

Seats

How much it costs to send/receive emails, SMS, WhatsApp, calls, posts, mobile push, product tours, mobile carousels, and surveys.

Usage-based channels

What Fin AI Agent outcomes are and how they will be measured and charged.

Fin AI Agent outcomes

Copilot included and unlimited usage

Learn how WhatsApp messages sent through Intercom are priced by message category and recipient country, and where to check your usage.

WhatsApp messaging rates

Usage

This article explains how to sign up for a free 14-day trial of Fin and Intercom, what's included during the trial, what happens when the trial ends, and how to…

How to start a free trial of Fin and Intercom

Where to view your Intercom usage and set usage alerts for messages, channels, and outcomes to keep your budget on track.

How to see and manage your usage

Where you can view and download your invoices in Intercom.

How to view and download your invoice

What you can expect to find on your invoice and what the charges mean.

Understand how billing works for a monthly or annual subscription

Understand how billing works on contract

Learn how to change plans and manage your seats and add-ons.

How to manage your subscription

How to update your payment details and manage your billing contacts and settings.

How to update billing details

Learn how to cancel an Intercom subscription.

How to cancel your subscription

Managing your subscription

Pricing FAQs

Services sold by Intercom may be subject to certain local taxes.

Sales Tax and VAT

How to access our tax forms and tax residency certificates.

Tax forms and tax residency certificates

Statuspage posting policy

This guide outlines Fin's comprehensive approach to measuring Service Level Agreement (SLA) adherence.

How we measure SLA adherence at Fin

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Caroline Glackin

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Volume, creators and topics for your company.

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Track the progress of all tickets and conversations related to your company.

Customer Portal.

Track the progress of all tickets related to your company.

Tickets portal.

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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Reading along with you

Create your account and invite the first people to your workspace.

Pick the right role for each person you add.

Update your plan, payment method, and invoices.

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