This article refers to our new pricing plans. For information about one of our legacy plans, please log in to view these articles instead, or contact us through the Messenger.
Get Fin and Intercom for a single, fully integrated customer service platform. All prices below are shown in United States Dollars (USD).
Fin AI Agent + Intercom plans
All plans include free, unlimited live chat, support email, in-app chats, banners, and tooltips. Pay-as-you-go for Fin, email campaigns, SMS, WhatsApp, and Phone.
The seat price depends on the plan you choose. You can purchase as many seats as you need (there are no minimums or maximums).
| Essential | Advanced | Expert |
Fin AI Agent | From $0.99 per Fin outcome | From $0.99 per Fin outcome | From $0.99 per Fin outcome |
Monthly seat price | $39/seat | $99/seat | $139/seat |
$29/seat | $85/seat | $132/seat | |
Lite seats | No lite seats | 20 lite seats included | 50 lite seats included |
Best for | A great fit for individuals, startups, and small businesses that need core support tools without complexity. | Designed for growing support teams that want stronger automation, deeper reporting, and more ways to collaborate. | Ideal for large teams that need advanced security controls, multibrand support, and powerful workflow and workload management features. |
Note: Additional usage charges apply to plan subscriptions (see usage-based charges below).
Features
Core features are listed individually below for easy comparison across plans:
Feature | Essential | Advanced | Expert |
Fin AI Agent | Included | Included | Included |
Messenger | Included | Included | Included |
Shared Inbox | Included | Included | Included |
Ticketing system | Included | Included | Included |
Pre-built reports | Included | Included | Included |
Public Help Center | Included | Included | Included |
Simple automations | Included | Included | Included |
Slack integration | Included | Included | Included |
Workflows | Not included | Included | Included |
Multiple team inboxes | Not included | Included | Included |
Round robin assignment | Not included | Included | Included |
Private Help Center | Not included | Included | Included |
Multilingual Help Center | Not included | Included | Included |
Tickets portal | Not included | Included | Included |
Custom reports | Not included | Included | Included |
Salesforce integration | Not included | Included | Included |
Marketo integration | Not included | Included | Included |
SSO & identity management | Not included | Not included | Included |
HIPAA support | Not included | Not included | Included |
Service level agreements (SLAs) | Not included | Not included | Included |
Multibrand Messenger | Not included | Not included | Included |
Multibrand Help Center | Not included | Not included | Included |
Workload management | Not included | Not included | Included |
Team office hours | Not included | Not included | Included |
Team reply time settings | Not included | Not included | Included |
Extended API limit | Not included | Not included | Included |
Real-time dashboard | Not included | Not included | Included |
Visit our pricing page for a detailed breakdown of features included on each plan.
Usage-based charges
Certain products and messaging channels are billed based on usage.
Fin AI Agent is included on all plans and is charged per outcome. This pricing applies to Fin over chat and email. To use Fin over phone (Fin Voice) and for pricing details, please contact Sales.
Pay-as-you-go charges also apply for:
Email campaigns
SMS
WhatsApp
Phone
Every plan has access to these channels, and you only pay for what you use.
Get an estimate based on your needs
Calculate costs: Get an estimated cost for Intercom's Al-first customer service platform, based on your team size, expected Fin outcomes, and more.
Calculate savings: Estimate how much time and money Fin could save your team, based on your current and future support volume.
Add-ons
Add-ons are included in your free trial. You can add or remove them anytime.
Pro
The Pro add-on enables you to see and continuously improve 100% of your customer conversations, so you can scale Fin with confidence. Get a clear picture of 100% of your customer conversations. Check if quality meets your standards and get prioritized fixes to keep improving the experience your team delivers.
Copilot
Copilot is a personal AI assistant designed to revolutionize support agent efficiency. All full-seat teammates have access to Copilot with usage included up to 10 conversations per month. You can purchase unlimited usage as a flexible per-seat add-on on any plan.
Proactive Support Plus
Proactive Support Plus is designed to streamline your outbound efforts with extra features specifically designed for Proactive Support. You’ll be charged a flat fee per month plus usage-based charges for Messages Sent, if you exceed your monthly allowance. You can purchase this add-on for any plan.
Services
With these optional service add-ons, you can gain access to personalized onboarding and priority customer support.
Premier Onboarding - Gives access to an onboarding specialist to provide custom onboarding help for a one-time fee.
Premier Support - With Premier Support, you’ll get faster response times and access to our Premier Support team, 24/7.
Premier Support Rapid Response - With Premier Support Rapid Response, you’ll get the fastest response times our team has to offer, convenient escalation paths for your most critical questions and access to our Premier Support team, 24/7.
Contact Sales if you’re interested in one of these services.
Fin AI Agent for your existing helpdesk
If you use HubSpot, Freshdesk, Salesforce, or another external helpdesk, you can purchase Fin AI Agent without an Intercom plan.
Pricing:
$0.99 per outcome
Minimum commitments apply
No seat costs or hidden platform fees
Features include:
Quick setup with your current helpdesk
Answers email, live chat, phone, and more
Customizable tone and answer length
Ability to take actions on external systems
Seamless handoff to agents in your helpdesk
Note:
The pricing above applies to using Fin over chat and email with your current helpdesk. To use Fin over phone (Fin Voice) and for pricing details, please contact Sales.
Fin for your existing helpdesk is not available via self-serve sign-up. If you're interested in using Fin with your current helpdesk, please contact our Sales team to get access.
Fin for Sales and Fin for Ecommerce aren't currently available with Fin for other platforms, so you'll need to be on an Intercom plan (Essential, Advanced, or Expert) to access it.
Discounts
Startups get 93% off Intercom + 1 year of Fin free on Intercom's Early Stage program. Find out what’s included and whether you’re eligible to apply here.
Getting started
Start a free trial - no credit card required. During the 14-day trial, you’ll have access to your chosen plan and Fin AI Agent, along with the Pro, Proactive Support Plus and Copilot add-ons.
After the free trial period, simply confirm the plan you want, and add your payment details to continue using Intercom.
Visit our pricing FAQs for more answers and details about pricing, plans and joining Intercom.
Need more help? Get support from our Community Forum
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