Choose Intercom over Zendesk to deliver a better customer experience

Close
Thanks! We’ll send you an email to help you get started.
Free 14-day trial
Easy setup
Cancel any time
71%
uparrow

Moz reduced first response time by 71%

2x
uparrow Created with Sketch.

Hostinger improved CSAT by 2x after switching from a ticketing solution

1 in 5

Answer Bot resolves 1 in 5 of all inbound conversations for Cleo

Don’t take our word for it.

Our customers have spoken for us to help solidify our spot as a Leader in the G2 Crowd Grid for Live Chat.

Looking for Zendesk Alternatives?

Here are three reasons to consider Intercom

Faster, personal support

Live chat is the fastest way to generate happier, more successful customers

Smarter automation

Our automation and self-service features allow you to punch above your weight class

Proactive support

Transform support into a revenue generator by proactively offering support on high-intent pages.

Faster, personal support

Live chat is the fastest way to generate happier, more successful customers

Respond and resolve conversations faster

Create inboxes for different teams, set permissions for teammates and use notes and mentions to work together behind the scenes

Support customers from any channel

Receive messages from leads and users wherever they are: on your website, in your app, through email, or social media

Add live chat to your existing support stack

Give high-value customers white glove support to complement your existing ticketing system like Zendesk

Learn more about our support solution
“With a worldwide support team of over 150 reps we needed a live chat solution that could scale with our growth. Since switching to Intercom from our previous ticketing solution, we’ve improved our CSAT scores by 2x”
Darius Grigorjevas

Head of Customer Service, Hostinger

Automation that scales your team

Our smart automation and self-service allow you to punch above your weight class

Reduce inbound conversation volume

Scale your team’s support capacity with an integrated knowledge base that lets customers easily find answers whenever they need it

Answer questions instantly

Use bots to intelligently suggest articles to your customers based on questions they ask

Frictionless self-service

Let customers resolve their own queries directly in the Messenger with 100+ apps for order updates, incident reports and more

Learn more about our bots for support
“Since switching to Intercom for live chat support, our team can handle 179% more cases versus our previous solution.”
Danny Matteson

Publisher Success Manager, Disqus

Intercom complements your existing Stack

See more apps

Leverage data to anticipate customer needs

Transform support into a revenue generator by proactively offering support on high-intent pages

live-chat-as-a-sales-channel Created with Sketch.

Live chat as a sales channel

Open up a quick channel of support for your potential customers during the pre-purchase experience to convert them in the moment.

Customer-data-layer Created with Sketch.

Customer Data Layer

See what actions your customers are taking on your website and app to capitalize on intent

Proactively support your customers

Prompt conversations with potential customers on high intent pages like your Pricing page to boost revenue.

All-of-your-customer-facing-teams Created with Sketch.

Your customer-facing teams, now under the same roof.

Automatically triage support and sales conversations and collaborate with full context to resolve customer issues quickly.

“We’re now converting 25% of leads to paid subscriptions that come through Intercom’s live chat and 30% of paid signups can be attributed to that channel.”
Mitch Skolnik

Director of Operations, Elegant Themes