Customer service has been transformed by AI. Intercom is at the forefront.
Intercom was built from the ground up for the AI era, with the highest-performing AI agent and a natively integrated human helpdesk, making perfect customer experiences possible.
- Anthropic
- Amazon
- Lovable
- Coda
- Amplitude
- Lightspeed
What customers are saying about switching to Intercom
Fin resolves, not deflects.
Fin seamlessly handles complex queries end-to-end, connecting to your systems to take action for a customer.More value at every price point.
Fin AI Agent resolves 59% of queries at $0.99 per resolution—with AI available on all plans, not as an add-on.Built for flexibility.
Fin works with any helpdesk—Intercom, Salesforce, Freshdesk, and more.Resolve your most complex queries on every channel
Fin resolves even the most complex queries. Train Fin on your Procedures, knowledge, and policies to handle multi-step workflows autonomously.
Why Intercom over Zendesk?
The highest-performing AI agent
Fair and transparent pricing
$0.99 per outcome and $29 monthly per seat for your human agents.
The most trusted AI Agent & Helpdesk in Customer Service
I was a proud, card carrying member of the anti-Intercom club. For years I had my reasons and I wasn’t shy about them. Then they started shipping. Their recent improvements and Fin AI changed my mind completely, and now I’m the person advocating for Intercom across my entire company."
We made the switch from Zendesk to Intercom because the level of support we needed to provide our growing user base just wasn't possible with email.
We chose to move off Zendesk and partner with Intercom due to their massive investment in customer and agent experience within the platform and a real focus on agent tools, AI, content and the fact that they integrate with all the key technology providers that most businesses use heavily.
We have customers who come back months or even years later about the same issue. Knowing we can still search and reference those older conversations makes a big difference, and the Intercom implementation team made the migration easy too. They handled all of the data transfer, which was amazing.
I was a proud, card carrying member of the anti-Intercom club. For years I had my reasons and I wasn’t shy about them. Then they started shipping. Their recent improvements and Fin AI changed my mind completely, and now I’m the person advocating for Intercom across my entire company."
We made the switch from Zendesk to Intercom because the level of support we needed to provide our growing user base just wasn't possible with email.
We chose to move off Zendesk and partner with Intercom due to their massive investment in customer and agent experience within the platform and a real focus on agent tools, AI, content and the fact that they integrate with all the key technology providers that most businesses use heavily.
We have customers who come back months or even years later about the same issue. Knowing we can still search and reference those older conversations makes a big difference, and the Intercom implementation team made the migration easy too. They handled all of the data transfer, which was amazing.
FAQs
Intercom is the only solution that combines a world class AI Agent with a natively integrated helpdesk. This means your customers get a seamless experience — they're never bounced between tools — and your team gets holistic insights across AI and human service. One seamless platform. AI Agent, Copilot, Inbox, Tickets, Phone—all connected, all learning from each other.
Intercom is the only solution that combines a world class AI Agent with a natively integrated helpdesk. This means your customers get a seamless experience — they're never bounced between tools — and your team gets holistic insights across AI and human service. One seamless platform. AI Agent, Copilot, Inbox, Tickets, Phone—all connected, all learning from each other.