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Intercom vs. Zendesk

The Zendesk alternative: modern customer support with Intercom

You shouldn’t have to choose between personal support and team efficiency. But ticketing systems like Zendesk make you do just that. Intercom helps thousands of businesses create engaging customer experiences—without adding stress to their teams.

Everything you’d expect from a help desk—and more

We’ve got the tools to keep your support fast and efficient.

  • Omnichannel inbox

    Reply to your customers wherever they are—your product, phone, email, social media, and more—all from a single inbox.
  • Advanced workflows

    From SLAs to ticketing, build automated workflows that efficiently manage VIP and complex issues.
  • Chart Icon

    Robust reporting

    Built-in and custom reports track support performance—and reveal conversation trends with insights driven by machine-learning.
  • We switched from Zendesk to Intercom because the level of support we needed to provide our growing user base just wasn't possible with email.”

    Andrew Baylis, Head of LiveOps and Support

    Don’t take our
    word for it

    Performance. Ease of use. Set up. Just three of the reasons we outperform traditional ticketing systems like Zendesk on G2.

    Here's what reviewers on G2 have to say

  • 93%

    are happy with Intercom’s performance and reliability vs. 87% for Zendesk

  • 90%

    say Intercom is easy to use vs. 83% for Zendesk

  • 85%

    say Intercom is easy to set up vs. 77% with Zendesk

  • Great customer experiences start with the Messenger

    68% faster first-response times. 37% shorter resolution times. There’s a reason support teams and their customers rank our Business Messenger #1.

    Self-service saves time for you and your customers

    With industry-leading automation, your team can cut resolution time by 44%.

    Get ahead of known issues in ways Zendesk can’t

    Proactive tools help your team solve problems before customers reach out, with minimal effort.

    Your customer support platform
    Intercom creates the best experience for your customers—with 300+ powerful integrations to help keep them happy along the way.

    “Despite a more than 100% increase in customer contact since switching from Zendesk to Intercom, our first-contact resolution rate has risen by 21%.”

    Martin Mason, Head of Customer & Employee Experience

    We make it easy to switch to Intercom

    Your Premier Services team will partner with you every step of the way to make sure you and your team are set up for long term success.