The Zendesk alternative: modern customer support with Intercom
Everything you’d expect from a help desk—and more
We’ve got the tools to keep your support fast and efficient.
“We switched from Zendesk to Intercom because the level of support we needed to provide our growing user base just wasn't possible with email.”
Andrew Baylis, Head of LiveOps and Support
Here's what reviewers on G2 have to say
are happy with Intercom’s performance and reliability vs. 87% for Zendesk
say Intercom is easy to use vs. 83% for Zendesk
say Intercom is easy to set up vs. 77% with Zendesk
Great customer experiences start with the Messenger
68% faster first-response times. 37% shorter resolution times. There’s a reason support teams and their customers rank our Business Messenger #1.
Self-service saves time for you and your customers
With industry-leading automation, your team can cut resolution time by 44%.
Get ahead of known issues in ways Zendesk can’t
Proactive tools help your team solve problems before customers reach out, with minimal effort.
“Despite a more than 100% increase in customer contact since switching from Zendesk to Intercom, our first-contact resolution rate has risen by 21%.”
Martin Mason, Head of Customer & Employee Experience