The helpdesk built
for AI and humans
Intercom is the AI-powered helpdesk for your support team. It brings every conversation, ticket and channel into one shared Inbox. Copilot works alongside your team on each one, so every teammate is more efficient and every customer gets a better experience.
What that means
for your team
Productivity
Copilot, AI tools and no-code automation in a fast, modern Inbox, so your team ramp quickly and work faster.
Collaboration
Fin, the Agent for your customers, and your team work in the same Inbox. Fin asks for a review or an approval when it needs one, and handoffs carry the full context.
Integration
Connect 450+ apps like Jira, Slack and Salesforce. Details from those tools - order history, billing, account info - show up next to the conversation, and every channel lands in one Inbox, so your team acts without switching tools.
Maximize your team’s productivity
on every conversation
Copilot works proactively with your team on every conversation, no-code Workflows handle the repetitive tasks, and messages are translated instantly in any channel
Make every teammate more efficient with Copilot
Copilot works proactively on every conversation - pulling in context, taking action across your systems and handling the admin - so your team resolves more, faster.
Automate the manual work
Easy to use, no-code Workflows route, snooze and close out conversations for you, so agents spend their time on customers, not process.
Support every customer, in every language
Every message is translated instantly, in any channel, so agents speak 45+ languages and you can scale support to any region.
We've roughly doubled the number of conversations our team can handle. Copilot has the context ready before a teammate opens the conversation, builds on the actions they've already taken, and takes care of the notes and tags around the reply.”
Fin and your team
work together seamlessly
Fin and your team work from the same Inbox, with the same customer history and the same knowledge base. Whether Fin answers or a person does, the context is there and the customer gets one consistent experience.
When Fin hands a conversation to a teammate, the whole history goes with it: what the customer said, what Fin did and why. Your team picks up where Fin left off, and the customer never starts over.
With Human in the Loop, Fin asks a teammate in the Inbox when it needs a review, some information or an approval - with the context and a draft reply ready. Once they weigh in, Fin finishes the job. A teammate can take over at any time.
Reports, quality checks and monitoring cover Fin and your team together, so you see the whole operation in one place - what Fin resolved, what your team handled, and how customers rated both.
Integrated with
every tool your team uses
Intercom connects to 450+ apps - Jira, Slack, Salesforce, Shopify, Stripe - and brings every channel into the same Inbox, so your team has the data they need in the conversation and takes action without switching tools.
Intercom connects to 450+ first- and third-party apps, so your team takes action in Jira, Slack or Salesforce without leaving the Inbox.
Order history, billing and account details from tools like Shopify and Stripe sit in the conversation sidebar, so your team knows who they're talking to before they type.
Email, live chat, phone, SMS, WhatsApp, Instagram and Facebook all route to the same Inbox, so your team moves between channels without changing tools.
