IntroducingIntercom 2
AI is reshaping customer service and how support teams operate. Intercom 2 is the helpdesk for the AI era, with 60+ updates including smarter workforce management, real-time issue detection, and seamless AI and human QA.
Over 60 improvements across the helpdesk
Forecast for a team of AI and humans
Workforce management includes Fin volume and resolutions in your forecasts, so you can plan with a complete view of demand. Forecast, schedule, and track performance in one place.
Detect and fix issues as they form in real time.
AI analyzes every conversation to detect emerging issues, groups them, and notifies your team, so customers get the right answer even mid-incident.
Measure and improve quality across AI and human support
Monitors give you continuous visibility into every conversation's quality. Review 100% of conversations, define what good looks like, and catch issues before they become patterns.
Over 60 improvements to the helpdesk you use everyday
The features you've been asking for and improvements you'll notice every day.
Explore the full list of improvements
The helpdesk built for speed, stability and performance
Fewer issues reported by customers
Over 2,500 issues resolved across the helpdesk.
Reduced inbox load times
Switch between conversations up to 6x faster in the inbox. Load times reduced from nearly half a second to under 100 milliseconds.
Improving faster than ever
We've doubled the number of product changes and deliver them 39% faster from idea to shipped. Learn about 2x
Already in progress
Copilot 2
A leap forward in the technology and capabilities of Copilot, making teammates more effective and efficient.
New mobile app
A completely rebuilt mobile experience — for agents who need the helpdesk wherever they are.
New channels
New integrations are on the way, including Telegram and Microsoft Teams, so you can bring every conversation into one place and support customers faster.
