Get Fin and Intercom for a single, fully integrated customer service platform
Fin million dollar guaranteeEssential
Includes Fin AI Agent
The customer support plan for individuals, startups, and small businesses.
$29 per seat/mo
Key features include
- Fin AI Agent · $0.99 per outcome
- Messenger
- Shared inbox and ticketing system
- Pre-built reports
- Public help center
Advanced
Includes Fin AI Agent
Powerful automation tools and AI features for growing support teams.
$85 per seat/mo
Every Essential feature, plus
- Multiple team Inboxes
- Workflows automation builder
- Round robin assignment
- Private and multilingual Help Center
- Includes 20 free Lite seats
Expert
Includes Fin AI Agent
Collaboration, security, and multibrand features for large support teams.
$132 per seat/mo
Every Advanced feature, plus
- SSO & identity management
- HIPAA support
- Service level agreements (SLAs)
- Multibrand Messenger / Help Center
- Includes 50 free Lite seats
Fin AI Agent
Use Fin with your current helpdesk including Salesforce and more.
No seats required
Features include
- Set up in under an hour on your current helpdesk
- Answers email, live chat, phone and more
- Customizable tone & answer length
- Takes action on external systems
- Hands off to agents in preferred Inbox
Add-ons
Included in your free trial. Add or remove anytime.
Pro
AI features for visibility and control across every conversation. Includes CX Score, Topics, Recommendations, Monitors, and Custom Scorecards.
$99 /mo
Includes analysis of 1,000 conversations/mo
Learn moreCopilot
Increase agent efficiency with a personal AI assistant in the inbox. Free to use in 10 Copilot and 10 AI Auto-translation conversations per agent/mo.
$29 per agent/mo
Unlimited usage
Learn moreProactive Support Plus
Advanced in-app and outbound support features including Posts, Checklists, Product Tours, Surveys, and Series campaign builder.
$99 /mo
Includes 500 messages sent/mo
Learn moreGet an estimate based
on your needs
Find the right plan for your team
Get an estimated cost for Intercom’s AI-first customer service platform—based on your team size, expected Fin outcomes, and more.
Calculate costsSee the impact Fin could have on your business
Estimate how much time and money Fin could save your team—based on your current and future support volume.
Calculate savings
Start-ups get 90% off
Get a direct line to your customers with
best-in-class support.
Thousands of businesses have already seen
transformational results
"Within six days, Fin is successfully resolving 42% of conversations. It’s truly surpassed my expectations."
"The numbers speak for themselves. We’re seeing a 50% resolution rate with Fin, which is pretty amazing!"
"Within six months, Fin had resolved over 6,000 conversations, saved the team over 1,300 hours and pushed self-serve support rates as high as 87%."
FAQ's
Intercom pricing has two components:
- Seats: You pay per teammate based on your plan (Essential, Advanced, Expert)
- Usage: You pay for what you use (e.g. Fin outcomes, messaging channels)
All plans include access to Intercom’s helpdesk and Fin AI Agent.
Fin is priced at $0.99 per outcome.
An outcome is counted when:
- A customer confirms their issue is resolved, or
- They don’t ask for more help after Fin responds, or
- Fin completes a workflow (Procedure), including handoffs
You’re only charged once per conversation, even if multiple questions are answered.
Yes. Fin can be used with tools like Salesforce and others.
Pricing:
- $0.99 per outcome
- Minimum monthly commitment applies (e.g. 50 outcomes)
- No seat costs
- No setup, integration, or platform fees
Intercom offers three plans:
- Essential
- Advanced
- Expert
Your plan determines:
- Seat price
- Feature access
- Included capabilities (e.g. Lite seats on higher tiers)
Full seat: Paid. Required for teammates who interact with customers and use core features.
Lite seat: Free (on Advanced/Expert). Limited access for internal collaboration.
Only Full seats can send messages or fully use features like outbound content.
Yes. Beyond seats, pricing is usage-based for certain features:
- Fin AI Agent — $0.99 per outcome
- WhatsApp — Charged per conversation (varies by volume/direction)
- SMS — Charged per message (varies by region)
- Email campaigns — Charged per bulk email sent
- Phone — Usage-based (varies)
Inbound support (e.g. responding to customer emails) is included.
An optional add-on for outbound engagement.
- $99/month includes 500 messages
- Covers: Product Tours, Surveys, In-app messages, Mobile Push, Carousels
- Additional messages are charged per unit
No.
- Monthly or annual self-serve plans are available (Essential, Advanced)
- Contracts are optional and required for:
- Enterprise needs
- Premier Support / onboarding
- Custom terms
- 1 Full seat minimum
- No required platform fees beyond that
- Usage (e.g. Fin, messaging) is pay-as-you-go
This makes it easy to start small and scale.
Yes.
- 14-day free trial
- No credit card required
- Includes all features, Fin, and add-ons
You only pay once you choose a plan and add payment details.
You can:
- Upgrade/downgrade plans
- Add/remove seats
- Add or remove add-ons
Handled directly in your workspace (or via Sales if under contract). Downgrades typically take effect at renewal.
Yes.
- Startups: Up to 90% off + 1 year of Fin free (via Early Stage program)
- Enterprise discounts may be available via Sales
