Customer Service

Published Apr 13, 2022 9 min

Raising the bar: Revealing the 3 customer service trends to act on in 2022

Published Apr 12, 2022 9 min

Best practices for designing effective and engaging surveys

Published Apr 7, 2022 26 min

Oracle’s Catherine Blackmore on the evolution of customer success

Published Apr 5, 2022 5 min

Switch on the next generation of phone support

Published Mar 10, 2022 9 min

Creating excellent customer experiences with the right e-commerce tech stack

Published Feb 10, 2022 25 min

2022 customer support trends: How support leaders are adapting

Published Feb 3, 2022 30 min

CX expert Jay Baer on creating experiences that get your customers talking

Published Jan 26, 2022 9 min

This time, it’s personal: Redefining automated support in the modern age

Published Jan 18, 2022 3 min

Announcing ‘The Intercom Customer Support Trends Report for 2022’

Published Jan 5, 2022 7 min

Brew and Review: Building a knowledge sharing loop for Customer Success