Customer Service

Published Jun 8, 2022 4 min

Announcing Intercom’s new Inbox: The fastest and most powerful inbox designed for scale

Published Jun 2, 2022 27 min

Customer Experience author Elizabeth Dixon on the CX that makes an impact

Published May 31, 2022 9 min

How to ask your customers great questions and gather actionable feedback – 3 key takeaways

Published May 19, 2022 36 min

2022 Customer Service Quality Benchmark Report: A roundtable on support strategies for the year ahead

Published Apr 26, 2022 8 min

5 quick ways to improve your e-commerce customer experience

Published Apr 13, 2022 9 min

Raising the bar: Revealing the 3 customer service trends to act on in 2022

Published Apr 12, 2022 9 min

Best practices for designing effective and engaging surveys

Published Apr 7, 2022 26 min

Oracle’s Catherine Blackmore on the evolution of customer success

Published Apr 5, 2022 5 min

Switch on the next generation of phone support

Published Mar 10, 2022 9 min

Creating excellent customer experiences with the right e-commerce tech stack