News & Updates

All the latest news and updates about Intercom – the product, the company and the people

Published Dec 2, 2019 8 min

What we shipped: 10 new features and updates to make using Intercom even easier

What we shipped: 10 new features and updates to make using Intercom even easier

Published Nov 21, 2019 6 min

Announcing Intercom Academy – a new place to learn and grow

Intercom Academy hero image

Published Aug 27, 2019 2 min

Announcing ‘Intercom on Sales’ – our playbook for scaling a billion dollar business

Published Jul 10, 2019 6 min

Announcing three brand new features to help scale your support

Published Jun 5, 2019 1 min

Announcing our new, customizable Inbox – now with apps

Apps in Intercom Inbox

Published May 29, 2019 4 min

What’s up with the new website? Taking the first step toward a new brand

Published May 21, 2019 2 min

Announcing the second edition of ‘Intercom on Onboarding’

Published Apr 30, 2019 2 min

Introducing Custom Bots for mobile

Published Apr 17, 2019 9 min

Announcing Product Tours: A new way to create powerful, personalized user onboarding

Published Apr 10, 2019 2 min

Announcing our new guides: everything you need to know about buying live chat