Best practices to attract, engage, and retain discerning consumers
Intercom President Archana Agrawal discusses how AI is transforming customer service by challenging the traditional trade-offs between quality, speed, and cost.
AI & Automation 7 min read
Discover how Intercom’s next-gen customer service AI agent Fin delivers VIP-level gaming support at scale, boosting player engagement and revenue while maintaining compliance.
AI & Automation 12 min listen
For the past few months, we’ve been covering the functionality of Fin and the benefits it can bring to your customer service team. Today’s story, however, is not about specs or stats – it’s about the journey that led us to its name.
Customer Service 20 min watch
CX expert Stacy Sherman dives into the nuts and bolts of designing a standout customer experience to help you get – and keep – customers.
Customer Engagement 5 min read
Want to boost engagement and supercharge your marketing? Here’s how to deliver personalized, targeted messaging at every touchpoint.
Customer Service 25 min watch
CS expert Chip Bell on how building co-creation partnerships with customers can tap into a well of creativity for your business.
Customer Engagement 36 min watch
Isabelle Zdatny, Head of Thought Leadership at the Qualtrics XM Institute unpacks the decline in customer feedback – and what it means for businesses aiming to deliver world-class experiences.
