The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

Published Feb 5, 2019 13 min

8 steps to create your winning sales strategy, according to industry leaders

8 steps to craft a winning sales strategy

Published Feb 4, 2019 5 min

Pleased to meet you: Tips for managing an established team

Taking over a team

Published Feb 1, 2019 7 min

Onboarding for business: How to help groups of users find success

Published Jan 31, 2019 36 min

Understanding your ideal customers and how to sell to them

Published Jan 30, 2019 6 min

How we use bots at Intercom

Published Jan 28, 2019 4 min

How we ensure alignment between sales and product

Published Jan 25, 2019 9 min

Build boring software

Published Jan 24, 2019 28 min

Salesforce’s Mike Kreaden on how to build a platform to drive growth

Published Jan 23, 2019 2 min

Retention is a lesson in proactivity

Published Jan 22, 2019 11 min

Lead nurturing 101: improve your lead nurture campaigns with these 6 strategies