AI & Automation 9 min read
To AI or not to AI? The support leader’s dilemma
Here are some of the biggest considerations for CS leaders as we embark on this once-in-a-generation shift in how we provide support.
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
AI & Automation 9 min read
Here are some of the biggest considerations for CS leaders as we embark on this once-in-a-generation shift in how we provide support.
AI & Automation 20 min listen
Becoming AI-ready can be daunting at first. This AI expert shares a repeatable framework that helps you seize the right opportunities, measure their success, and set the stage for a seamless transition.
AI & Automation 20 min watch
Can a customer support chatbot tell a joke? Former head writer for The Tonight Show and software engineer, Joe Toplyn, joins us to answer that question via his AI joke generator – Witscript.
Customer Service 5 min read
In our latest “Response Time” interview, we ask Rune Rødbro, Chief Success Officer at iPaper, about which celebrity would be great at his job and more.
AI & Automation 12 min listen
For the past few months, we’ve been covering the functionality of Fin and the benefits it can bring to your customer service team. Today’s story, however, is not about specs or stats – it’s about the journey that led us to its name.
AI & Automation 5 min read
Learn about our research into the most common attitudes to chatbots, and how those perceptions are changing now that AI chatbots are here.
AI & Automation 40 min listen
AI and automation are revolutionizing the landscape of customer service. We surveyed support leaders world-wide to find out what they think about the shift, and how they’re navigating this change.
Customer Service 3 min read
In our latest “Response Time” interview, we ask John Burns, Ambassador Team Lead at Casumo, about his greatest productivity hack and more.
Customer Service 21 min watch
Healthcare author Jennifer FitzPatrick talks about simple strategies that can transform customers “from hateful to grateful”.