Product & Design 6 min read
RICE: Simple prioritization for product managers
Prioritization is a perennial challenge when building a product roadmap. How do you decide what to work on first? If…
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Product & Design 6 min read
Prioritization is a perennial challenge when building a product roadmap. How do you decide what to work on first? If…
News & Updates 37 min listen
Before kicking off our own goals and resolutions in earnest, I sat down with VP of Product Paul Adams and…
Engineering 5 min read
Process is important for any startup. But process is a means to an end. It’s never the end product. I…
Sales 5 min read
In “Moby Dick”, Ishmael is taken by Captain Ahab’s quest to seek revenge on the whale that took so much…
Customer Engagement 31 min listen
Hana is Head of Marketing for Shopify Plus, the ecommerce platform’s upmarket offering for high-volume, fast growing businesses, which include…
Product & Design 31 min listen
So before we turn the page into 2018, I sat down with the leaders of our product team, VP of…
News & Updates 4 min read
After publishing 230 articles and 3 books, releasing almost 50 podcasts, creating 4 starter kits and supporting a world tour,…
News & Updates 6 min read
They say if you’re not moving forward, you’re moving backward. At Intercom, we’re moving forward faster than ever before. In…
Product & Design 8 min read
When a new technology emerges, there’s an initial trigger. The masses react and become disillusioned, and then the trend slowly…