Customer Engagement 5 min read
Behind the design work of Building Intercom
When designing for a specific audience, the challenge lies in not reducing that audience down to a trope. Next Wednesday,…
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Customer Engagement 5 min read
When designing for a specific audience, the challenge lies in not reducing that audience down to a trope. Next Wednesday,…
News & Updates 4 min read
Since its founding, Intercom has been based in Dublin and San Francisco. For our first few years we built our…
Product & Design 7 min read
Hundreds of startups are pitching themselves as “platforms”. While platforms make compelling businesses, they’re nearly impossible to create from scratch.
Customer Engagement 4 min read
There’s a classic Calvin and Hobbes cartoon strip that’s always stuck with me. In it we see our pint sized…
Customer Engagement 29 min listen
The reason is simple: No matter how many new users you acquire, they won’t grow your business unless they’re successfully…
Product & Design 5 min read
“Simple Design” when building products is probably the most common leitmotif in tech companies. Yet we often only see one…
Customer Engagement 7 min read
When I first started in marketing I was one of a three-person marketing team. Back in those days, taking a…
Customer Engagement 28 min listen
To address that problem, Wade Foster and his collaborators Bryan Helmig and Mike Knoop co-founded Zapier, a service that allows…
Product & Design 21 min watch
In the early days of a company, getting product strategy right is way more important than perfecting sales, marketing or…