Product & Design 2 min read
Why the best meetings happen at the coffee dock
As a product manager, you usually have 20 things coming at you at once, and you’re constantly in a state…
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Product & Design 2 min read
As a product manager, you usually have 20 things coming at you at once, and you’re constantly in a state…
Product & Design 4 min read
We’ve always cared about words at Intercom. This blog, our books and our product marketing attest to that. But words…
News & Updates 1 min read
“At Intercom, we believe building a great product should be the first focus of every startup.” This was the opening…
Customer Engagement 33 min listen
As the co-founder of Copy Hackers and Airstory, she’s helped companies like Wistia, Buffer and Metalab create persuasive, believable and…
Customer Service 4 min read
There is a famous old saying about the value of education: “Give a man a fish, and you feed him…
Sales 1 min read
A successful business is built on growing your existing customers, not just acquiring new ones. Today, we’re launching our Upsell…
Sales 4 min read
The process of qualifying leads through live chat is a bit like dating or finding the right job. What it…
Product & Design 9 min read
The hardest-working designers – and some of their best design decisions – are the ones you don’t even notice. Have you…
Product & Design 30 min listen
Fast forward six years to 2017, and Asana is one of the fastest growing-collaboration software tools out there, citing more…