The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

Published Dec 15, 2017 2 min

The hidden costs of indecision

Published Dec 14, 2017 29 min

NextView Ventures’ Melody Koh on leading product at a high-growth company

Published Dec 13, 2017 1 min

A great product starts with a great vision

Published Dec 13, 2017 5 min

How sales teams add value to a product roadmap

Published Dec 12, 2017 7 min

How Intercom got our first customers

Published Dec 11, 2017 5 min

Creating a culture of trust in customer support

Published Dec 8, 2017 4 min

The golden rule of A/B testing: look beyond validation

Published Dec 7, 2017 32 min

Intercom’s Fergal Reid on the product implications of AI and machine learning

Published Dec 7, 2017 5 min

How to start account-based marketing in 5 steps

Published Dec 6, 2017 6 min

How we use product betas to shape our product marketing