The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

Published Oct 20, 2017 10 min

Invisible design: why less is more

Published Oct 19, 2017 30 min

Asana’s Jackie Bavaro on developing the role of product managers

Published Oct 18, 2017 2 min

New book: Intercom on Customer Engagement

Published Oct 17, 2017 3 min

Intuition is about more than trusting your gut

Published Oct 12, 2017 14 min

James Buckhouse on starting with human experience

Published Oct 12, 2017 6 min

Why SaaS sales people should think like consultants

Published Oct 11, 2017 7 min

The cult of conversational design: why forms aren’t dead yet

Published Oct 10, 2017 6 min

Build strong values to build great products

Published Oct 9, 2017 8 min

Onboarding a product manager – do’s and don’ts in the first few weeks

Published Oct 5, 2017 29 min

Product Hunt’s Ryan Hoover on growing a vibrant community