The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

Published Nov 13, 2024 3 min

Announcing our latest guide: ‘The New Economics of Customer Service’

The New Economics of Customer Service Guide

Published Nov 7, 2024 27 min

The Ticket: How to practice Amazon’s “Big Bet Leadership”

Intercom The Ticket – John Rossman

Published Nov 6, 2024 9 min

Braving busy holidays: Reduce customer service stress with automation and AI

Braving busy holidays: Reduce customer service stress with automation and AI 2024

Published Nov 4, 2024 3 min

Response Time: Vol. 38

Response Time: Vol. 38 blog hero image

Published Oct 30, 2024 21 min

Off Script: Imagining the future of customer service in an AI-first world

Intercom Off Script Episode 6 – Eoghan McCabe

Published Oct 21, 2024 4 min

Response Time: Vol. 37

Published Oct 17, 2024 8 min

Fin over email: How we built a multichannel AI agent

Intercom Fin over Email blog hero

Published Oct 17, 2024 29 min

The Ticket: Listen to highlights from Pioneer 2024

Published Oct 14, 2024 16 min

Evolving Intercom’s database infrastructure

Evolving Intercom’s database infrastructure

Published Oct 10, 2024 9 min

Pioneer 2024: Intercom’s first ever AI customer service summit, in summary

Pioneer 2024 highlights – Paul Adams