Product & Design 30 min watch
Intercom on Product: The AI revolution and the future of customer service
We discuss the transformative impact of AI, the evolving landscape of customer service, and how humans and AI will work together in the future.
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
AI & Automation 5 min read
What will the future of customer service look like? We asked 400 CS professionals to find out
We recently shared some early insights from our research into the effects of AI on customer service. Given how fast the industry is changing, we wanted to share more of the learnings that we’ve gotten from over 400 support leaders in North America to help support teams take advantage of this immense opportunity.
Customer Service 3 min read
Response Time: Vol. 7
In our latest “Response Time” interview, we ask Maartje Daems, Customer Support Manager at Plug&Pay, about the strangest thing a customer has asked her, what advice she’d give to her peers in the customer service industry, and more.
AI & Automation 45 min watch
Building AI that works: How to navigate the AI frontier as a product leader
Join us for a discussion about how we went about building Fin, our new AI chatbot, and how we navigated the fast-moving world of AI.
AI & Automation 10 min listen
Unleashing productivity: Learn how AI boosts customer service team productivity by 14%, according to Stanford and MIT researchers
What happens when AI enters the workplace? In this special episode, we dive into a groundbreaking study exploring how AI-assisted humans will redefine the boundaries of productivity.
AI & Automation 7 min read
Adding AI to your support team can be daunting. Our advice? You’ve got this
As a support leader, you’ve welcomed new team members lots of times. Much the same principles apply when adding an AI tool like Fin to your tech stack. Here, we explore how you can apply your experience to bringing a new AI bot on board.
Customer Service 7 min read
Response Time: Vol. 6
In our latest “Response Time” interview, we ask Barry Pepper, VP of Customer Experience at PushPress, about his greatest productivity hack, what book he’s reading at the moment, what he wishes people knew about working in customer service, and more.
Customer Service 30 min watch
How to take your customer service from unforgivable to unforgettable, with Micah Solomon
What does it take to elevate a bland customer interaction into an unforgettable experience that drives lifelong loyalty? Listen to CX expert Micah Solomon share his insights.
News & Updates 4 min read
Introducing Workflows – the mission control center for customer service automations
AI and automation will be invaluable partners to support teams in the next generation of customer service. Today, we’re introducing Workflows: a better way to build and manage automations at scale.
