Customer Engagement 2 min read
Learn how to nurture new signups beyond the free trial
The SaaS law of averages suggests 40-60% of people who sign up for a free trial of your software will…
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Customer Engagement 2 min read
The SaaS law of averages suggests 40-60% of people who sign up for a free trial of your software will…
News & Updates 2 min read
Intercom is growing at a phenomenal rate. We’re on a mission to make internet business personal, to disrupt the clunky,…
Customer Engagement 6 min read
Attracting users to your product is hard. It’s doubly hard if they don’t understand what you’re saying. Even if you…
Customer Engagement 26 min listen
To learn more about when and how to grow, I hosted Joe Haslam on our podcast. Joe’s the Executive Director…
News & Updates 4 min read
One of the values we live by here at Intercom is shipping is our heartbeat. This encapsulates our belief that…
Engineering 11 min read
The top indicator of a successful team isn’t tenure, seniority or salary levels. It’s psychological safety. Here’s how to build it into your organization.
Customer Service 4 min read
Want to build an exceptional customer support team for your software company? Each member needs first-rate tech qualifications, right? Wrong….
Product & Design 26 min listen
But what separates those who become foundational leaders for years to come from those who fail to find their footing?…
Product & Design 4 min read
When we started work on our latest book, Intercom on Starting Up, we wanted to provide readers with a truly…