The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

Published Sep 5, 2017 8 min

Why you should ‘read’ a product like a book

Published Sep 3, 2017 6 min

The difference between good and great engineers

Published Aug 31, 2017 33 min

Atlassian’s Dom Price on scaling team culture

Published Aug 30, 2017 5 min

How non-technical managers can successfully oversee engineers

Published Aug 29, 2017 4 min

The minimum viable product design portfolio

Published Aug 25, 2017 8 min

Sincerely yours: 8 tips for writing like you really mean it

Published Aug 24, 2017 32 min

Greylock’s Casey Winters on how to create long-term growth

Published Aug 23, 2017 7 min

Attracting top talent starts long before the interview

Published Aug 22, 2017 7 min

Building empathy in a product team

Published Aug 22, 2017 9 min

Product principles: emoji and conversation ratings