Customer Engagement 7 min read
If acquisition is easy, retention can be too
Peter Drucker once said the only purpose of a business is to make and keep a customer. For the past…
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Customer Engagement 7 min read
Peter Drucker once said the only purpose of a business is to make and keep a customer. For the past…
Product & Design 10 min read
Shipping product is quick and easy when you’re in a small startup, but what happens when you have a massive…
Product & Design 5 min read
I’m not a yes-man by any stretch. But I will happily admit to being a why-man. For any given declarative…
Product & Design 33 min listen
So how do you better help new users understand what actions to take with your product? In many ways, interface…
Engineering 7 min read
When you launch a new feature, what has worked for your beta users won’t always work as well when your…
Product & Design 5 min read
If your product design process looks anything like ours, each project will start with a clear set of problems to…
Product & Design 6 min read
As your startup grows and starts to gain traction suddenly everyone has opinions about your product. You will drown in…
Product & Design 28 min listen
Mike Monteiro will tell you in no uncertain terms the answer is aplenty. Mike’s the co-founder and design director at…
Product & Design 9 min read
People arrive at a product with all kinds of different intentions, perspectives, and levels of familiarity at their disposal. We…