Product & Design 9 min read
A bulletproof guide to improve your onboarding
People arrive at a product with all kinds of different intentions, perspectives, and levels of familiarity at their disposal. We…
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Product & Design 9 min read
People arrive at a product with all kinds of different intentions, perspectives, and levels of familiarity at their disposal. We…
Product & Design 5 min read
Bot design is at a fork in the road. It keeps circling back to the same issues, like a chatbot…
Customer Engagement 7 min read
There is a popular, but fundamentally wrong, analogy for how product management and product marketing work together: product managers put…
Customer Service 28 min listen
In your startup’s early days there are two inputs connecting customers to your brand: the product experience and the support experience.
Customer Engagement 5 min read
In most things in life, roughly 80% of effects come from only 20% of the causes. 80% of Warren Buffet’s…
Customer Engagement 6 min read
When it comes to guiding customers to success, a one-size-fits-all approach just won’t work. Instead, try differentiating your onboarding to…
Engineering 5 min read
My name’s Dale, I’m an engineer and I have a confession to make. I like talking to customers. I know…
Product & Design 26 min listen
A short snippet of copy sets the tone for a user’s experience, and it can make or break whether they’re…
Product & Design 6 min read
Feedback from customers is a vital input for product development. But if you want to get the most out of…