The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

Published Aug 15, 2017 2 min

How to create the perfect onboarding messaging campaign

Published Aug 10, 2017 30 min

Brain Traffic’s Kristina Halvorson on content marketing and strategy

Published Aug 10, 2017 7 min

Harvesting the low hanging fruit of user onboarding

Published Aug 8, 2017 6 min

Crafting feature announcements that spur action

Published Aug 3, 2017 20 min

Tracy Chou on startup engineering, inclusion and the liberal arts

Published Aug 2, 2017 7 min

Sharing the power of data through partnerships and storytelling

Published Jul 28, 2017 10 min

How to bolster customer onboarding with video

Published Jul 27, 2017 29 min

Sequoia’s James Buckhouse on the role of story in experience design

Published Jul 25, 2017 7 min

Embracing a human tone in customer support

Published Jul 21, 2017 4 min

Healthy tension in product teams