The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

Published Jun 19, 2017 5 min

Dear customer support. You don’t need that technical degree.

Published Jun 15, 2017 26 min

Mind the Product’s Martin Eriksson on product leadership

Published Jun 13, 2017 5 min

Behind the design of Intercom on Starting Up

Published Jun 12, 2017 7 min

How to make sure you’re hiring the right people

Published Jun 12, 2017 5 min

Having the right amount of process at your startup

Published Jun 8, 2017 35 min

Skyliner’s Marc Hedlund on engineering management

Published Jun 7, 2017 7 min

If acquisition is easy, retention can be too

Published Jun 5, 2017 11 min

What to do when your startup needs program management

Published Jun 2, 2017 5 min

Is asking why always the best strategy?

Published Jun 1, 2017 33 min

Shopify’s Amy Thibodeau on the importance of interface content