Product & Design 6 min read
The right way to ask the right research questions
Feedback from customers is a vital input for product development. But if you want to get the most out of…
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Product & Design 6 min read
Feedback from customers is a vital input for product development. But if you want to get the most out of…
Engineering 3 min read
Be it a marketing site that’s slower than your competitors’, an app that crashes on install, or a blog post…
Product & Design 6 min read
Over the past few years, we’ve learned a lot about building product at Intercom. Some things have worked really well,…
Product & Design 10 min read
Want more people to adopt your product? Make sure you know what progress looks like in your user’s life, not…
Customer Engagement 35 min listen
As Rich detailed in this post, people leave managers, not companies. So what makes for a good boss, one who…
Customer Service 5 min read
At Intercom, we’re ferociously focused on two things: our product and our customers. Keeping a strong bond between these two…
News & Updates 4 min read
If you have a mobile app which communicates with a server through HTTP, then you (hopefully) have tests which ensure…
Customer Engagement 4 min read
We’ve never been 100% comfortable with the phrase content marketing at Intercom. In the space of five years content marketing…
Customer Service 5 min read
Great bug reports are the the oxygen of quality control. Take them away and everything turns sour. As a Customer…