The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

Published May 15, 2017 6 min

Empathy engineering: bridging the gap from code to customer

Published May 11, 2017 26 min

Dropbox’s John Saito on the role of writing in experience design

Published May 10, 2017 6 min

The right way to ask the right research questions

Published May 9, 2017 4 min

How we convinced everyone to care about technical performance

Published May 8, 2017 6 min

Great PMs don’t spend their time on solutions

Published May 5, 2017 10 min

Killer user onboarding starts with a story

Published May 4, 2017 35 min

Kim Scott on radical candor: the secret to helping your team do its best work

Published May 3, 2017 5 min

Giving customer support a seat at the product table

Published May 3, 2017 5 min

Building better mock servers for mobile with Speakeasy

Go Code better mock servers with go code

Published May 2, 2017 5 min

Why we’re dropping the term “content marketing”