Product & Design 9 min read
7 questions to ask before messaging your customers for research
Good research gives you reliable, actionable insights about your product. Here’s how to send the right research message to the right people.
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Product & Design 9 min read
Good research gives you reliable, actionable insights about your product. Here’s how to send the right research message to the right people.
Product & Design 13 min read
UI methodologies like Atomic Design bring logic and structure to individual screens. Now it’s time to extend that thinking to…
Customer Service 5 min read
Many online businesses have done little to improve our most frustrating real life customer support experiences. Too often, they rely…
Engineering 28 min listen
If you ask Edmond Lau, an engineer working on user growth and engagement at Quip, those outcomes have little to…
Product & Design 5 min read
When new customers sign up to your product, they don’t come out of nowhere, although it can seem that way…
Customer Engagement 1 min listen
You wouldn’t build a product that reaches users through just one interface or in only one context, so why limit…
Product & Design 2 min read
Sending product announcements without considering your audience is like writing a love letter and then addressing it “to whom it…
Product & Design 34 min listen
https://www.intercom.com/blog/when-personas-fail-you/ Monal Chokshi, Head of UX Research at Lyft, has spent her career helping tech companies establish a user research…
Product & Design 5 min read
Voice is either a genius technology whose time has finally come, or the most overhyped waste of time we’ve seen…