The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

Published Apr 28, 2017 5 min

The good way to file a bad bug

Published Apr 27, 2017 30 min

Airtable’s Andrew Ofstad on maintaining simplicity at scale

Published Apr 26, 2017 3 min

When a cupcake becomes a wedding cake

Published Apr 25, 2017 5 min

4 areas where designers need to get comfortable

Published Apr 24, 2017 8 min

A design lesson 3.5 billion years in the making

Published Apr 20, 2017 31 min

Intercom co-founder Des Traynor on starting up

Published Apr 19, 2017 1 min

New book: Intercom on Starting Up

Published Apr 18, 2017 5 min

What our data says about the best time to send messages

Published Apr 15, 2017 4 min

What’s the story with your product?

Published Apr 13, 2017 3 min

Picking a pricing strategy for your product