Product & Design 34 min listen
Lessons in product management with Intercom’s Colin Bentley and Brian Donohue
Jump three-plus years forward to today, and we’ve more than 300 team members, 17,000 customers and 100,000 monthly active users….
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Product & Design 34 min listen
Jump three-plus years forward to today, and we’ve more than 300 team members, 17,000 customers and 100,000 monthly active users….
Customer Service 3 min read
Explaining complex software to customers who may not have a technical background certainly has its challenges. Frustration for both parties…
News & Updates 1 min read
We’ve partnered with Microsoft to build an Intercom integration to help customers access useful data from Intercom inside Teams.
Product & Design 5 min read
Great product teams are based around designers and engineers working closely together. We’ve discussed before why this side-by-side partnership is…
Customer Service 6 min read
There are hundreds of customer service metrics your support team can track for your conversational customer support. But you will…
Product & Design 26 min listen
Ultimately, it’s defined by what those on the outside say or how they feel – and that’s a result of…
Product & Design 5 min read
Collaboration is highly valuable within any company. It allows teams to move quickly on a project, make faster decisions and…
Product & Design 4 min read
There is no questioning the usefulness of data in design. Data helps us understand our customers’ behavior, something that’s fundamental…
Customer Engagement 5 min read
The definition of an “engaged user” varies from product to product, but it’s fundamental to the success of every product. Here are 4 approaches that will help you increase this crucial metric.