Product & Design 4 min read
How design thinking can inform data problems
There is no questioning the usefulness of data in design. Data helps us understand our customers’ behavior, something that’s fundamental…
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Product & Design 4 min read
There is no questioning the usefulness of data in design. Data helps us understand our customers’ behavior, something that’s fundamental…
Customer Engagement 5 min read
The definition of an “engaged user” varies from product to product, but it’s fundamental to the success of every product. Here are 4 approaches that will help you increase this crucial metric.
Customer Engagement 13 min watch
Shouldn’t everyone in a startup be working on ‘growth’? If so, what actually is a growth team? Why are so…
News & Updates 1 min read
Last year we created the first Intercom world tour and thousands of you showed up. We learnt a lot about…
Product & Design 4 min read
I used to design products based on my experience, intuition and discussions with my project manager, engineers and other designers….
Customer Service 5 min read
Sales and support teams usually aren’t seen as having much in common. In fact, at most companies a certain amount…
Product & Design 25 min listen
Entrepreneur, author and investor Scott Belsky calls this your product’s “first mile”, and he’s seen first hand what it takes…
News & Updates 8 min read
Hi. I’m Eoghan McCabe. I’m the CEO and a co-founder of Intercom. You may remember me from such blog…
Product & Design 4 min read
I had a call with a customer recently, who wanted to share their thoughts with our product team on what…