Customer Service 3 min read
How your support team improves your product
Blaming your customer support team for unhappy customers is like blaming weathermen for the rain. Sure they’re involved, but only…
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Customer Service 3 min read
Blaming your customer support team for unhappy customers is like blaming weathermen for the rain. Sure they’re involved, but only…
Customer Service 26 min listen
Treat your customers poorly or fail to educate them on how to use all the great features your product offers, and they won’t stick around for long.
Customer Service 8 min read
No matter how great the product, poor support guarantees a bad experience. As the face of your company, your support…
Product & Design 5 min read
When consumer internet arrived in the 1990s, it ushered in a new age of communication. Free internet chat applications like…
Product & Design 5 min read
Conversational UI has begun to emerge and will eventually cannibalize many app experiences. As this transition progresses, conversational noise and…
News & Updates 31 min listen
Bridget, who in a previous life could be found busking in London’s Covent Garden and in tube stations, is the…
Customer Service 3 min read
There’s no escaping the fact that supporting your customers costs money, but how much money can you afford to spend…
Engineering 12 min read
As an Engineering Manager it’s not always obvious where to allocate time for maximum impact. Time spent in 1:1 discussion…
News & Updates 5 min read
The events of the past few days have saddened myself and my cofounders, and many of our colleagues at Intercom….