The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

Published Mar 31, 2017 6 min

Support tickets alone are not enough – it’s time to offer conversational support

Published Mar 30, 2017 28 min

Quip’s Edmond Lau on how to become a more effective engineer

Published Mar 28, 2017 5 min

Are your future customers using another product?

Published Mar 27, 2017 1 min

Podcasting: where content marketing meets the earbuds

Published Mar 24, 2017 2 min

A simple improvement to product announcements

Published Mar 23, 2017 34 min

Lyft’s Monal Chokshi on lightweight user research

Published Mar 22, 2017 5 min

What voice UI is good for (and what it isn’t)

Published Mar 21, 2017 3 min

Why we sacrificed product capability for availability

Published Mar 20, 2017 7 min

Design principles: what to do when nobody is using your feature

Published Mar 17, 2017 4 min

Q&A: Can non-technical product managers be successful?