Product & Design 33 min listen
Insights and lessons from some of the best people in product
When we kickstarted our podcast in Summer 2015, the job was to supplement this with a set of new, mostly…
The Intercom Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Product & Design 33 min listen
When we kickstarted our podcast in Summer 2015, the job was to supplement this with a set of new, mostly…
Engineering 8 min read
The transition from engineer to engineering manager can be a tough one. But become a manager of engineering managers and…
Product & Design 7 min read
In a simple design, every element has to pull its own weight. A messaging app — no matter what frills…
Product & Design 5 min read
Most assume we’re heading towards a winner-takes-all future where all our messaging will take place in one app. But the resilience of SMS shows us that talking about winners and losers is the wrong conversation.
Product & Design 28 min listen
You probably know Tina best as Swiss Miss, the name of her wildly popular design blog, which began as a personal…
Product & Design 6 min read
Analytics only matters if it drives the right decisions. Here’s how we optimized our process to deliver better product analytics…
Customer Service 5 min read
Customer support has undergone some dramatic changes over the past ten years. We’ve moved from call centers, to ticket-based helpdesks,…
Product & Design 3 min read
Busily ticking off tasks will not get you where you want to go. To really make progress, focus on setting goals that are both strategic and aspirational.
Customer Engagement 27 min listen
Whether you’re trying to attract users, establish trust or grab the attention of potential investors, you’re going to need to…