The Intercom Blog

Published Feb 23, 2017 25 min

Scott Belsky on the importance of your product’s first mile

Published Feb 22, 2017 8 min

Vanity metrics, the future, and 100,000 thank you’s

Published Feb 21, 2017 5 min

What energizes a product manager?

Published Feb 20, 2017 5 min

An engineer’s take on the theory of dominant design

Published Feb 16, 2017 23 min

Mind the Product’s Janna Bastow on building product roadmaps

Published Feb 13, 2017 5 min

6 weeks: why it’s the Goldilocks of product timeframes

Published Feb 10, 2017 3 min

How your support team improves your product

Published Feb 9, 2017 26 min

Intercom’s Jeff Gardner on keeping customer support personal at scale

Published Feb 8, 2017 8 min

How to hire a great customer support rep

Published Feb 6, 2017 6 min

Why voice bots will rule the chatbot landscape