The Intercom Blog

Articles and Podcasts on Customer Service, AI and Automation, Product, and more

Published Jan 13, 2017 4 min

To perform at your best, focus on goals not tasks

Busily ticking off tasks will not get you where you want to go. To really make progress, focus on setting goals that are both strategic and aspirational.

Paul Adams

Published Jan 12, 2017 27 min

Edelman’s Lucy Allen on PR for startups

Published Jan 11, 2017 6 min

Bot names – what should you name yours?

Published Jan 9, 2017 5 min

Turning amateur users into experts

Published Jan 6, 2017 12 min

12 steps to create a great messaging strategy

Published Jan 5, 2017 36 min

Product trends with Intercom’s Paul Adams and Emmet Connolly

Published Jan 4, 2017 4 min

Q&A: How to get better at public speaking

Published Dec 28, 2016 8 min

Does your support team know more about your product than you do?

how you can leverage your customer support team to improve your product.

Published Dec 21, 2016 4 min

2016 on Inside Intercom

Published Dec 21, 2016 5 min